https://community.ee.co.uk/t5/Archived-Posts/When-will-my-new-phone-be-delivered/m-p/749340#M298915 <P><SPAN>Evening</SPAN></P><DIV>&nbsp;</DIV><DIV>I have been trying to get an answer about I am expected to get a handset delivered. I ordered it on the 16th Jan 2019 and it was saying estimated delivery of the 17th Jan. I have been given a confirmation number starting in xkn but no tracking number and had no email/text alert from DPD about the status of the phone. If the phone hasn't been dispatched that quickly due to supply chain issues I am not bothered but its the lack of clear communication of the state of my order which is annoying.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I would really like to know if the handset will be delivered to my collection point by the end of this week as I am due to go on holiday the following Monday and my old handset doesnt hold charge and won't seem to charge effectively so having a good functioning phone would make the holiday less stressful</DIV><DIV>&nbsp;</DIV><DIV>Please can you help as I have been struggling for the last two days to try and get some help with this through the call centre and through live chat</DIV> Tue, 22 Jan 2019 18:30:16 GMT bay28ben 2019-01-22T18:30:16Z https://community.ee.co.uk/t5/Archived-Posts/When-will-my-new-phone-be-delivered/m-p/749340#M298915 <P><SPAN>Evening</SPAN></P><DIV>&nbsp;</DIV><DIV>I have been trying to get an answer about I am expected to get a handset delivered. I ordered it on the 16th Jan 2019 and it was saying estimated delivery of the 17th Jan. I have been given a confirmation number starting in xkn but no tracking number and had no email/text alert from DPD about the status of the phone. If the phone hasn't been dispatched that quickly due to supply chain issues I am not bothered but its the lack of clear communication of the state of my order which is annoying.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I would really like to know if the handset will be delivered to my collection point by the end of this week as I am due to go on holiday the following Monday and my old handset doesnt hold charge and won't seem to charge effectively so having a good functioning phone would make the holiday less stressful</DIV><DIV>&nbsp;</DIV><DIV>Please can you help as I have been struggling for the last two days to try and get some help with this through the call centre and through live chat</DIV> Tue, 22 Jan 2019 18:30:16 GMT https://community.ee.co.uk/t5/Archived-Posts/When-will-my-new-phone-be-delivered/m-p/749340#M298915 bay28ben 2019-01-22T18:30:16Z https://community.ee.co.uk/t5/Archived-Posts/When-will-my-new-phone-be-delivered/m-p/749345#M298916 <P>Good Evening <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/413556">@bay28ben</a></P> <P>&nbsp;</P> <P>I am sorry to hear of your experience.</P> <P>&nbsp;</P> <P>If you enter your XKN number into our <A href="https://myaccount.ee.co.uk/orderdetails" target="_blank">online order tracker,</A> does this show any information?</P> <P>&nbsp;</P> <P>Are you getting the phone delivered to an EE Store?</P> <P>&nbsp;</P> <P>Hope to hear back from you soon.</P> <P>&nbsp;</P> <P>Leanne.</P> Tue, 22 Jan 2019 18:55:44 GMT https://community.ee.co.uk/t5/Archived-Posts/When-will-my-new-phone-be-delivered/m-p/749345#M298916 Leanne_T 2019-01-22T18:55:44Z