topic Re: I ordered a sim but haven’t received a email in Archived Posts

I ordered a sim but haven’t received a email

Stephenfleming — Mon, 21 Jan 2019 16:15:28 GMT

I ordered a contract sim today but haven’t received an email to tell me whats happening just want to make sure its went through ok

thanks

Stephenfleming — Sun, 20 Jan 2019 00:44:39 GMT

Is that free to call?

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Watkins07 — Mon, 21 Jan 2019 16:18:44 GMT

Did you do it online? Sometimes there’s a short delay in getting a confirmation email Whilst the order is checked and completed.

You can always wait til this evening then give customer services a quick call just to check.

Leanne_T — Mon, 21 Jan 2019 17:44:05 GMT

Welcome to the community.

Was this a new contract with us?

Do you have an account with us at the moment?

Speak soon, Leanne 🙂

Stephenfleming — Mon, 21 Jan 2019 17:55:29 GMT

Yes its a new contract and no i dont have an account

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Leanne_T — Mon, 21 Jan 2019 18:02:32 GMT

Thanks for the quick reply and for choosing EE 🙂

If you would like us to check the order has gone through fine for you give us a call on 0800 956 6000.

Thanks, Leanne 🙂

XRaySpeX — Mon, 21 Jan 2019 21:56:53 GMT

Yes, 0800 Freephone nos. are always free to call from landlines & mobiles.