topic Re: I paid for next day delivery but phone not arriving til Thursday in Archived Posts

I paid for next day delivery but phone not arriving til Thursday

SamMc25 — Wed, 16 Jan 2019 11:25:06 GMT

Hi all

ao I upgraded yesterday and paid for next day delivery phone is in stock etc but have received a text saying the phone is not being delivered til Thursday now.

Why have I paid for next day delivery if it’s gona arrive in 2 days time ?

Thanks .

Re: I paid for next day delivery but phone not arriving til Thursday

Profile closed — Wed, 16 Jan 2019 11:29:24 GMT

Hi @SamMc25

Welcome to the EE Community,

you will need to speak with 150 as there is no account access here on the Community.

Re: I paid for next day delivery but phone not arriving til Thursday

Jon_K — Wed, 16 Jan 2019 12:47:22 GMT

Hi @SamMc25.

What phone did you upgrade to? 🙂

I'm sorry to hear that the excitement of a new phone is delayed, but I'm sure it will be worth the wait!

As @Profile closed has mentioned, our mobile care team will have access to your account and be able to look into why you're not getting the phone next day.

Come back and let us know how you get on.

Jon