topic replacement Sim in Archived Posts

replacement Sim

emyley — Tue, 15 Jan 2019 18:23:29 GMT

I ordered a repacement sim for my phone on 2nd January but it still hasn't turned up. Any reason why this is?

Re: replacement Sim

Northerner — Tue, 15 Jan 2019 18:27:39 GMT

They are sent second class, with the new year I suspect it's in the post backlog or lost. Either order another or go into store and pick one up for free.

Thanks

Re: replacement Sim

Leanne_T — Wed, 16 Jan 2019 07:45:32 GMT

Morning @emyley

Thanks for coming to the community.

Was the SIM for a pay monthly or pay as you go account?

Did you order this online or over the phone?

Speak soon, Leanne 🙂

Re: replacement Sim

emyley — Wed, 16 Jan 2019 07:49:21 GMT

Hi @@Leanne_T

It was a pay monthly and ordered online through the replacement sim form

Re: replacement Sim

Leanne_T — Wed, 16 Jan 2019 07:57:38 GMT

Hi @emyley

Thanks for the quick reply.

In this case, if you get in touch with our Mobile Care Team they will be able to get this looked into and a new SIM sent out for you.

You can also visit an EE Store as @Northerner has advised, you will need photo ID to get the replacement SIM either a passport or driving license.

Thanks. Leanne 🙂