topic Re: Delivery of handset for upgrade of phone in Archived Posts

Delivery of handset for upgrade of phone

sianbutlerx — Sun, 13 Jan 2019 22:53:26 GMT

Hi guys,

I've been searching the EE community for a few days now and I haven't found anyone who can help me with this. I recently upgraded my phone on the EE website on Thursday 10th January 2019, I've done this before and the process was really quick and I had my new phone and contract the next day.

However, this time upgrading it has sent my upgrade through a third party seller who I believe is called Voice Mobile. I have spoken to a few advisors at EE about this and they are unable to give me any tracking details because I was not given an XKN number. They can however find my order on their system.

Has anyone had dealings with Voice Mobile? As my contract has started but I have not yet received the new handset, if so, how long did it take for your phone to be delivered?

Any help would be really appreciated.

T.I.A

Re: Delivery of handset for upgrade of phone

BrendonH — Sun, 13 Jan 2019 22:59:11 GMT

How did you upgrade?

As EE wouldn't send you to a third party.

Re: Delivery of handset for upgrade of phone

BrendonH — Sun, 13 Jan 2019 23:02:55 GMT

Just checked on Google.

Voice Mobile has a bunch of bad reviews including one where they rung up pretending to be EE themselves.

Re: Delivery of handset for upgrade of phone

sianbutlerx — Sun, 13 Jan 2019 23:03:59 GMT

I upgraded through the EE website and the woman I spoke to on the phone at EE confirmed that they sometimes use voice mobile.

Re: Delivery of handset for upgrade of phone

XRaySpeX — Sun, 13 Jan 2019 23:05:03 GMT

@sianbutlerx: You have bought from https://sales.voicemobile.co.uk/ not from https://shop.ee.co.uk/upgrade .

Re: Delivery of handset for upgrade of phone

BrendonH — Sun, 13 Jan 2019 23:09:08 GMT

I can assure you @sianbutlerx EE would never use a third party seller.

What number did you dial to speak to this EE rep that said they use them.

Re: Delivery of handset for upgrade of phone

sianbutlerx — Sun, 13 Jan 2019 23:10:48 GMT

I went through the official EE website and checked the upgrade eligibility and went through this. Even the new contract is showing on my EE account too.

Re: Delivery of handset for upgrade of phone

XRaySpeX — Sun, 13 Jan 2019 23:12:24 GMT

Voice Mobile is not an EE Partner. How do you know the woman on the phone was from EE? Did she phone you?

Re: Delivery of handset for upgrade of phone

XRaySpeX — Sun, 13 Jan 2019 23:15:51 GMT

Voice Mobile is a 3rd party reseller. They will supply the hardware but take the airtime plan out with EE. Thus it appears on your MyEE a/c.

Re: Delivery of handset for upgrade of phone

BrendonH — Sun, 13 Jan 2019 23:16:06 GMT

What number did you dial?

EE wouldn't use any third party seller.

What website did you go to?

EE.co.uk or another one.

If you didn't dial the number to speak to EE dis they ring you. If so what number was it. If it was a private number EE don't use private numbers.

Re: Delivery of handset for upgrade of phone

sianbutlerx — Sun, 13 Jan 2019 23:20:06 GMT

I have just found another post about this company and it has been confirmed that EE do use them and they are legitimiate.

Thank you for your help though! I really do appreciate it.

Re: Delivery of handset for upgrade of phone

XRaySpeX — Sun, 13 Jan 2019 23:21:13 GMT

Where is this post? Linky please?

Re: Delivery of handset for upgrade of phone

BrendonH — Sun, 13 Jan 2019 23:25:08 GMT

@sianbutlerx wrote:
I have just found another post about this company and it has been confirmed that EE do use them and they are legitimiate.

Thank you for your help though! I really do appreciate it.

If you want to believe that then so be it.

Voice Mobile would not be used by EE to sell to you.

They are a reseller like car phone warehouse. That is all but EE wouldn't use them if you upgraded directly with EE.

You are avoiding my questions which makes me think that you didn't go through proper channels.

What number did you dial?

If they failed you what number was it?

What website did you click on to?

Now there is another question.

Where is that other post you have magically found which you couldn't before.

Re: Delivery of handset for upgrade of phone

XRaySpeX — Sun, 13 Jan 2019 23:31:44 GMT

3rd parties may very well sell EE products but EE doesn't use 3rd-parties to sell their own products directly. Why would they?

Re: Delivery of handset for upgrade of phone

BrendonH — Sun, 13 Jan 2019 23:34:24 GMT

@XRaySpeX wrote:
3rd parties may very well sell EE products but EE doesn't use 3rd-parties to sell their own products directly. Why would they?

Yup why would they?

EE would get more money out of you selling direct. Why would they send you to a third party to get less out of you?

Re: Delivery of handset for upgrade of phone

XRaySpeX — Sun, 13 Jan 2019 23:42:26 GMT

+ you'd get a UK branded handset by buying direct from EE rather than an imported model from a 3rd-party .

Re: Delivery of handset for upgrade of phone

sianbutlerx — Tue, 15 Jan 2019 12:39:03 GMT

Hi guys,

The phone arrived yesterday and everything is fine now.