topic I had my order confirmation almost 12 hours ago where is my order please in Archived Posts

I had my order confirmation almost 12 hours ago where is my order please

Samashton88 — Fri, 11 Jan 2019 21:20:07 GMT

Hi I had my order confirmation almost 12hours ago and was charged £2.50 taken out of the bank and still cannot find out what is happening with my order ????

Where's my new order please

Re: I had my order confirmation almost 12 hours ago where is my order please

XRaySpeX — Fri, 11 Jan 2019 21:28:14 GMT

@Samashton88: This user discussion forum can have no access to your specific account. You need to query this with CS.

Re: I had my order confirmation almost 12 hours ago where is my order please

Katie_B — Sat, 12 Jan 2019 08:25:22 GMT

Good Morning @Samashton88.

Welcome to the community.

What phone did you order?

Have you tried tracking it using our online tracker? All you need is your order reference which can be found on your confirmation email.

Speak soon,

Katie 🙂