topic Re: where's my order ? in Archived Posts

where's my order ?

wayne7688 — Thu, 03 Jan 2019 12:26:35 GMT

i have upgraded my phone to a black samsung galaxy s9 on the 23/12/18 it is now 3/1/19 and i still hasn't come i have called EE and gone in the the stor was told it would be here 2/1/19 and still nothing i'd just like to know whats going on ??

Re: where's my order ?

Chris_B — Thu, 03 Jan 2019 13:25:50 GMT

@wayne7688 As this is a public for not customer services no here can answer your question. You’ll need to speak with customer services about this if you ordered online/over the phone.

Re: where's my order ?

Jon_K — Thu, 03 Jan 2019 13:41:40 GMT

Good Afternoon @wayne7688.

Welcome to the community 🙂

Did you order online or over the phone?

Have you tried using our order tracker to get an update on this?

Jon

Re: where's my order ?

wayne7688 — Thu, 03 Jan 2019 13:50:25 GMT

Hay Jon

i ordered it online, yeah i have tried the track your order and it comes up with the same thing everytime ( sorry, we can't show your order details right now) is what it says

Re: where's my order ?

Jon_K — Thu, 03 Jan 2019 14:02:12 GMT

Thanks for trying that @wayne7688.

Is it definitely the tracking number and not the xkn number?

If you're still having trouble I'd recommend contacting our customer service team.

Jon

Re: where's my order ?

wayne7688 — Thu, 03 Jan 2019 14:18:55 GMT

yeah i was the order number but says the same

is there a numder i can call to get through to a person the automated thing is of no help or at lest to me that is

Re: where's my order ?

Jon_K — Thu, 03 Jan 2019 14:25:25 GMT

Hi @wayne7688.

You can get through to our upgrades team by calling 150 and selecting option 1, 4, 1 and 1 again to speak to an advisor.

Jon

Re: where's my order ?

wayne7688 — Thu, 03 Jan 2019 14:52:23 GMT

thank you very much Jon this helpped and its all fixed now

Re: where's my order ?

Jon_K — Thu, 03 Jan 2019 15:25:20 GMT

That's great @wayne7688!

I'm glad you're all sorted, I hope you enjoy using the phone when it arrives 🙂

Jon