topic Orders a phone over a week ago is there any way I can change the order in Archived Posts

Orders a phone over a week ago is there any way I can change the order

B3x1blu34u — Wed, 02 Jan 2019 10:25:59 GMT

Orderd an iPhone over a week ago still waiting for delivery confirmation Iv tried ringing customers service but can’t bevause I’m on pay as you go and for some reason you charge

is there anyway of change to a phone that’s in stock ?

Re: Orders a phone over a week ago is there any way I can change the order

Profile closed — Wed, 02 Jan 2019 10:28:38 GMT

Hi @B3x1blu34u

Welcome to the EE Community,

If you ring 0800 956 6000 opt 2 opt 4 from a landline it will get you through to someone that can help you.

Re: Orders a phone over a week ago is there any way I can change the order

B3x1blu34u — Wed, 02 Jan 2019 10:29:45 GMT

As stated in my actual post I can’t contact that number as I am on pay as you go and don’t have a land line !

Re: Orders a phone over a week ago is there any way I can change the order

XRaySpeX — Wed, 02 Jan 2019 10:34:53 GMT

Did you order it from an EE store? There you have no "change-of-mind" return rights. Only orders online or by phone have a 14-day cooling-off period.

Re: Orders a phone over a week ago is there any way I can change the order

B3x1blu34u — Wed, 02 Jan 2019 10:41:48 GMT

I don’t want to cancel I want a phone !!

and I can’t ring the numbers as I don’t have credit !

Re: Orders a phone over a week ago is there any way I can change the order

XRaySpeX — Wed, 02 Jan 2019 10:53:41 GMT

By changing your order you will be cancelling the existing order & replacing it by a new 1. So did you order it in a shop?

Re: Orders a phone over a week ago is there any way I can change the order

B3x1blu34u — Wed, 02 Jan 2019 11:14:15 GMT

No orderd online

Re: Orders a phone over a week ago is there any way I can change the order

Schockwave — Wed, 02 Jan 2019 11:50:57 GMT

@B3x1blu34u, Did you not get a tracking number? You could then look online by clicking on help and track my order, otherwise there is nothing we can do here in the forum, as you have to ring customer service.

If you have something like Skype or Viber, then you can ring them for free using the 0800 number, but if your order has been completed and is being sent to you, then you will have to wait until it comes to you before sending it back, if you want a different phone, which I gather is not the case.

It has been the holidays with bank holidays, so orders may be delayed, that is what happens when doing it around this time of year, I suspect.