topic Re: I am still awaiting my email for my 365 days extension in Archived Posts

I am still awaiting my email for my 365 days extension

Chrisp08 — Tue, 01 Jan 2019 13:16:39 GMT

Re: I am still awaiting my email for my 365 days extension

Profile closed — Tue, 01 Jan 2019 13:22:13 GMT

Hi @Chrisp08

Welcome to the EE Community,

did you make a qualifying purchase ?

You should get a email on the 85th day.

if you dont call 0344 381 5055 and they will be able to sort it out for you.

Re: I am still awaiting my email for my 365 days extension

XRaySpeX — Tue, 01 Jan 2019 13:41:52 GMT

@Chrisp08: Extension of what?

Re: I am still awaiting my email for my 365 days extension

Profile closed — Tue, 01 Jan 2019 14:19:35 GMT

@XRaySpeX I guess the OP is referring to the Vue film card.

Re: I am still awaiting my email for my 365 days extension

Chrisp08 — Wed, 02 Jan 2019 10:22:33 GMT

Sorry yes I am, as they said I would receive a 365 day extension on my card,once I had used the card.

Sent from my iPad

Re: I am still awaiting my email for my 365 days extension

Profile closed — Wed, 02 Jan 2019 10:24:05 GMT

@Chrisp08 the qualifying purchase is if you buy a additional contract not use it at Vue.

Re: I am still awaiting my email for my 365 days extension

XRaySpeX — Wed, 02 Jan 2019 10:26:06 GMT

It's not using the card that gets you the 365 days use but making a qualifying purchase which may consist of an additional mobile contract, 12 months or longer (Sim only, Mobile Broadband or mobile phone) or an upgrade of the telephone number receiving the text.