topic Re: Confusing order status in Archived Posts

Confusing order status

venna2590 — Sun, 30 Dec 2018 13:53:49 GMT

i upgraded to an iPhone 8 on 26th Dec. I have a confirmation email saying to expect a second email with a tracking code and that a text would be sent keeping my posted. Neither have been sent even though expected delivery to store was 1 working day. When using the original order number to track it says it has been despatched to my address although I selected to collect in store and the device has not arrived at home. Very confused!

Re: Confusing order status

Northerner — Sun, 30 Dec 2018 14:14:51 GMT

Hi @venna2590

Call CS on 150 and they will be able to help with your order.

Thanks

Re: Confusing order status

Katie_B — Mon, 31 Dec 2018 07:55:38 GMT

Good Morning @venna2590.

Welcome to the community.

I would recommend following the advice provided by @Northerner and giving us a call.

Fingers crossed it's with you soon!

Katie 🙂