topic Re: When will my phone be delivered in Archived Posts

When will my phone be delivered

Laurenmelissa12 — Fri, 28 Dec 2018 11:00:31 GMT

When will my phone be delivered iv had no confirmation on delivery they messaged me saying that iv started my new plan but I haven’t heard anything about getting my phone I ordered it on the 24/12/18

many thanks

Lauren

Re: When will my phone be delivered

Jon_K — Fri, 28 Dec 2018 12:34:14 GMT

Hi @Laurenmelissa12.

Welcome to the community 🙂

It's great to hear you're getting a new phone, what did you go for?

Did you get a confirmation email after you ordered the phone?

Hope to hear back from you soon.

Jon

Re: When will my phone be delivered

Laurenmelissa12 — Fri, 28 Dec 2018 12:52:33 GMT

Good afternoon,

Iv gone for the iPhone 8

And I sure did it said now in stock usually dispatched within one day

Many thanks

Lauren

Sent from my iPhone

Re: When will my phone be delivered

Jon_K — Fri, 28 Dec 2018 12:57:26 GMT

Great choice @Laurenmelissa12!

Did you receive a confirmation email when you ordered the phone?

It may take slightly longer than one day with it being ordered on the 24th.

Jon

Re: When will my phone be delivered

Laurenmelissa12 — Fri, 28 Dec 2018 18:43:40 GMT

Thank you

and I did get one but haven’t heard anything else they sent me a text saying iv started my new plan but haven’t got my new phone yet

many thanks

lauren

Re: When will my phone be delivered

Laurenmelissa12 — Fri, 28 Dec 2018 19:15:33 GMT

Yes I did it said watch out we will send you delivery updates too and my number..

Sent from my iPhone

Re: When will my phone be delivered

Katie_B — Sat, 29 Dec 2018 08:13:04 GMT

Good Morning @Laurenmelissa12.

I would recommend giving our customer service team a call who can check the progress of your order.

Let us know what you think of your new phone once it arrives, fingers crossed it's not much longer!

Katie 🙂

Re: When will my phone be delivered

Laurenmelissa12 — Sat, 29 Dec 2018 09:26:33 GMT

I tried to ring the EE shop it was being sent to but no answer can I have your customer service number please?

Thanks
Lauren

Sent from my iPhone

Re: When will my phone be delivered

Katie_B — Sat, 29 Dec 2018 09:36:34 GMT

@Laurenmelissa12 You can dial 150 from an EE handset or call us from any other provider on 0800 079 8586.

Katie 🙂