topic Re: Ordered iPhone XS Max got iPhone XS For my daughter for Xmas can I swap in a sho in Archived Posts

Ordered iPhone XS Max got iPhone XS For my daughter for Xmas can I swap in a sho

Jay1878 — Sun, 23 Dec 2018 22:15:16 GMT

Jay1878 — Sun, 23 Dec 2018 22:14:03 GMT

Northerner — Sun, 23 Dec 2018 22:21:20 GMT

If you purchased online then you need to contact EE within the first 14 days to return the device.

Call EE CS tomorrow on 150 after 8am.

Thanks

BrendonH — Sun, 23 Dec 2018 22:21:56 GMT

No you can't swap it in a store

They are separate stock.

You will need to call EE and return this one

Once it is returned you will be able to re order.

Jay1878 — Sun, 23 Dec 2018 22:23:25 GMT

It’s a xmas present

Northerner — Sun, 23 Dec 2018 22:29:07 GMT

EE stores and EE online retail are different sales outlets so you have to return to the sales outlet you used to purchase the device.

You should have also received a receipt/order confirmation which would have confirmed which device was to be sent.

You can speak to CS tomorrow as I said and see what they can do.

Thanks