topic Re: Can u exchange a phone instore if u have purchased it online in Archived Posts

Can u exchange a phone instore if u have purchased it online

Westy24 — Sat, 22 Dec 2018 22:45:50 GMT

Profile closed — Sat, 22 Dec 2018 22:57:25 GMT

Welcome to the Community,

Yes you can within 14 days you need to ring EE channel returns on 0800 079 0103.

Westy24 — Sat, 22 Dec 2018 23:00:31 GMT

Its closed and the last day to return is to day

Profile closed — Sat, 22 Dec 2018 23:02:33 GMT

@Westy24 they shut at 5PM

Westy24 — Sat, 22 Dec 2018 23:04:57 GMT

Yeah i know is there n e thing else u could do u ordered a rose gold should of been gold i avnt even opened the box its still sealed

Profile closed — Sat, 22 Dec 2018 23:09:30 GMT

@Westy24 I am just a customer like yourself there is no account access here on the Community and the Community team only work office hours.

Westy24 — Sat, 22 Dec 2018 23:11:17 GMT

Yeah i know i was just wondering if u knew thats all

Profile closed — Sat, 22 Dec 2018 23:13:36 GMT

you can speak to 150 in the morning but I doubt they will do anything about it.

Christopher_G — Sun, 23 Dec 2018 09:08:25 GMT

Welcome to the community.

I suggest speaking to channel returns too on the number that @Profile closed posted above.

Let us know what happens.

Chris