topic Will I get my Nintendo switch? in Archived Posts

Will I get my Nintendo switch?

parjfa8891 — Mon, 10 Dec 2018 22:47:44 GMT

Upgraded on the 7th of November, had to wait until the 12th for my phone to be delivered to store, I've still had no text regarding the Nintendo switch.

The only reason I got this package was for the offer, even though it was limited stock I felt I was signing up at a good time in the offer to receive the switch. I'm getting pretty frustrated.

Re: Will I get my Nintendo switch?

XRaySpeX — Mon, 10 Dec 2018 23:00:55 GMT

You've still got a few days.. You'll get it within 15 - 30 days of receiving your phone. You will be sent a text with tracking info when it is dispatched to you anytime during that period.

Re: Will I get my Nintendo switch?

parjfa8891 — Mon, 10 Dec 2018 23:02:08 GMT

Thanks I was just hoping there was some way of knowing if I will get one for certain.

I've read many posts about people upgrading after me and already recieving texts about delivery but I haven't had anything.

Re: Will I get my Nintendo switch?

Jon_K — Tue, 11 Dec 2018 08:38:05 GMT

Good Morning @parjfa8891.

Welcome to the community 🙂

Let us know if you go over the 30 days timescale.

Jon

Re: Will I get my Nintendo switch?

Marccassidy88 — Wed, 12 Dec 2018 12:52:29 GMT

I’m on my 29th day from when I got my phone still no txt or anything cs saying dpd have it but they have been saying that for 2 weeks so I wouldn’t count on it

Re: Will I get my Nintendo switch?

Jon_K — Wed, 12 Dec 2018 13:03:08 GMT

Hi @Marccassidy88.

Thanks for coming to the community.

Let me know if you haven't received it after 30 days too and I can do my best to help.

Jon

Re: Will I get my Nintendo switch?

Marccassidy88 — Thu, 13 Dec 2018 07:16:09 GMT

I received my Nintendo switch late on yesterday it was the 29th day from getting my phone I received no txt or confirmation that dpd had/or was delivering that day but all worked out thanks 👌🏻

Re: Will I get my Nintendo switch?

Leanne_T — Thu, 13 Dec 2018 07:22:03 GMT

Morning @Marccassidy88

Thanks for coming back and letting us know 🙂

Have a lovely Christmas and New Year!

Re: Will I get my Nintendo switch?

parjfa8891 — Thu, 13 Dec 2018 09:20:58 GMT

From my maths I am out of the 30 days, I have received no texts, no emails, no Nintendo switch.

Re: Will I get my Nintendo switch?

Leanne_T — Thu, 13 Dec 2018 09:29:59 GMT

Morning @parjfa8891

Have you spoken to our customer service team?

They will be able to get this looked into for you.

Leanne.

Re: Will I get my Nintendo switch?

parjfa8891 — Thu, 13 Dec 2018 12:50:12 GMT

@Leanne_T @Jon_K

Would I phone 150? Which options would I then use as I wasn't certain when I tried phoning last.

Re: Will I get my Nintendo switch?

Leanne_T — Thu, 13 Dec 2018 12:58:20 GMT

Hi @parjfa8891

Yes if you call us on 150 and select option 1, and then option 2 for account queries.

Or, you can use our online chat, this option can be found at the bottom of this page.

Let me know how you get on 🙂

Leanne

Re: Will I get my Nintendo switch?

parjfa8891 — Fri, 14 Dec 2018 12:02:19 GMT

@Leanne_T

I have spoken to customer services who have said I'm not entitled too it!!

They say I need to get the Huawei pro but I know for certain that there were two huawei's on the offer one for £43 a month and one for more money and I went for the £43. I've been advised to go back into store. Which I am about to do but I am very un happy, frustrated and fed up!

Re: Will I get my Nintendo switch?

parjfa8891 — Fri, 14 Dec 2018 12:49:18 GMT

@@l@@@@

@Leanne_T

First told my phone wasn't eligible, then told I upgraded too early!!!!!!

Found the terms and conditions online, still told I wasn't eligible, then told there is a web form they have to fill in and I will get a call in 3 days

NOT HAPPY

I felt like I was being made out like a fool, "the offer didn't start until the 20th" I knew that wasn't right from the POS I saw in store, the leaflet I had in my handh in the store and the conversations I had in store.

Very glad I found the terms and conditions. Hopefully the webpage I have works in my favour. But the way I'm getting passed around is very frustrating.

Re: Will I get my Nintendo switch?

Jon_K — Fri, 14 Dec 2018 13:35:43 GMT

Hi @parjfa8891

Thanks for getting back to us.

I'm sorry to hear you're having trouble with this.

Have you filled in the form to get a call back?

Jon

Re: Will I get my Nintendo switch?

parjfa8891 — Fri, 14 Dec 2018 13:58:17 GMT

@Jon_K

It's a form that customer services fill in for me.

I'll be contacting them if I get no response.

I don't understand why it is being so awkward for me.

Re: Will I get my Nintendo switch?

parjfa8891 — Thu, 20 Dec 2018 20:26:15 GMT

No phone call received but I got a text Tuesday saying my switch was with dpd and it would be delivered today.

It was and I'm very happy!

Re: Will I get my Nintendo switch?

Jon_K — Fri, 21 Dec 2018 08:13:07 GMT

That's great @parjfa8891!

Thanks for letting us know that it's arrived.

I hope you enjoy using it and have a lovely Christmas 🙂

Jon