topic Delivery of new phone in Archived Posts

Delivery of new phone

Dohus1974 — Thu, 20 Dec 2018 15:00:40 GMT

Upgrade my phone on Monday and told it would be sent in 48 hours-just checked tracking and it said delivery 5th January. So much for doing it online/phone when I could have gone to store saved myself postage and walked out with the phone?

Re: Delivery of new phone

Profile closed — Thu, 20 Dec 2018 15:05:50 GMT

Hi @Dohus1974

Welcome to the Community,

If you ring 150 you can cancel the order and then go to any EE store with photographic ID to complete your upgrade.

Re: Delivery of new phone

Dohus1974 — Thu, 20 Dec 2018 15:05:20 GMT

So annoying when told 48 hours for delivery.

Re: Delivery of new phone

Leanne_T — Thu, 20 Dec 2018 15:42:52 GMT

Hello there @Dohus1974

I am sorry to hear this.

Have you spoken to our customer service team?

They will be able to check the order and see what has happened for you.

Leanne.