topic Re: I’ve ordered a new phone for my upgrade and have not heard anything yet. in Archived Posts

I’ve ordered a new phone for my upgrade and have not heard anything yet.

Carlyxx — Wed, 19 Dec 2018 11:29:20 GMT

I’ve ordered a new phone for my upgrade but I’ve not heard anything about when it’s been dispatched, when it will arrive. Nothing!

Leanne_T — Wed, 19 Dec 2018 12:45:47 GMT

Good Afternoon @Carlyxx

Thanks for coming to the community.

When did you order your upgrade?

Also, did you order online, over the phone or in store?

Speak soon, Leanne 🙂

Carlyxx — Wed, 19 Dec 2018 12:48:09 GMT

Hi, I ordered yesterday but usually it’s like a one day process.

Carlyxx — Wed, 19 Dec 2018 12:48:31 GMT

Also it was online.

Leanne_T — Wed, 19 Dec 2018 12:54:39 GMT

Hi there @Carlyxx

Thanks for the quick reply.

Can you enter your XKN or 000 number that you should have received in an email or text, into our online order tracker here, what does this show?

Thanks. Leanne 🙂

Carlyxx — Wed, 19 Dec 2018 12:59:58 GMT

Sorry, we can't show your order details right now.

This is what comes up in red bold.

Leanne_T — Wed, 19 Dec 2018 13:22:43 GMT

Thanks for trying this.

I would suggest giving us a call so we can get this looked into further for you and check your account.

Or, you can use our online chat, this option can be found at the bottom of this page.

Thanks, Leanne 🙂