topic Order on the way but no DPD tracking? in Archived Posts

Order on the way but no DPD tracking?

Kamwell — Tue, 18 Dec 2018 11:54:38 GMT

Hi I ordered a device to come to a store and have been told I would receive tracking from DPD as it was meant to arrive yesterday.

I heard or received nothing and tracking on the website using my xkn just gives me the usual EE error saying this can't be tracked at the moment...

Any ideas?

Previously my phone was actually delivered to a store but I didn't receive any tracking or wasn't informed. Could this be the case again?

Re: Order on the way but no DPD tracking?

Profile closed — Tue, 18 Dec 2018 12:25:21 GMT

Hi @Kamwell

as the order is going to your local store you wouldn't get any tracking information I would recommend ringing your local store to see if it has arrived

You can find the number for your local store here https://ee.co.uk/store-finder

Re: Order on the way but no DPD tracking?

Katie_B — Tue, 18 Dec 2018 13:59:40 GMT

Good Afternoon @Kamwell.

The store should notify you when your item is ready to collect.

Alternatively, you can give our customer service team a call who can check the progress of your order. If your item has been dispatched they will also be able to provide you your DPD tracking number.

Fingers crossed it's not much longer!

Thanks,

Katie 🙂