topic Re: I need to track my order in Archived Posts

I need to track my order

samchaka — Tue, 18 Dec 2018 08:11:20 GMT

My order reference is xkn383XXXXXX, but when I try to track this order it does not show anything with it. I have got my successful order confirmation email but it does not show anything. Because my previous sim card shows no service I can't receive any text messages or calls on there so I can't receive any confirmations by text. However I need to know the status of my order.

[MOD EDIT: Please do not post order numbers in the community, thanks]

Re: I need to track my order

Profile closed — Tue, 18 Dec 2018 01:30:07 GMT

HI @samchaka

Welcome to the Community,

You need to contact 150 from your EE mobile or 0800 956 6000 opt 2 opt 4 from a landline as there is no account access here on the community.

Re: I need to track my order

Christopher_G — Tue, 18 Dec 2018 08:18:23 GMT

Hi @samchaka

Welcome to the community. 🙂

Did you get another email with a tracking number beginning 00?

Chris

Re: I need to track my order

samchaka — Tue, 18 Dec 2018 09:04:01 GMT

No mate I did get no second email after that and I ordered it on Sunday night.

Re: I need to track my order

samchaka — Tue, 18 Dec 2018 10:44:42 GMT

When I try to track the order this is the reply that I get... Sorry, we can't show your order details right now. And then it gives me no further information and I have still not received an email with a tracking number.

Re: I need to track my order

Jon_K — Tue, 18 Dec 2018 10:50:21 GMT

Hi @samchaka.

What number are you using to try and track your order?

The xkn number won't track your order.

Jon

Re: I need to track my order

samchaka — Tue, 18 Dec 2018 10:55:10 GMT

I don't have any other order numbers sent to me. The only one I have is the xkn number

Re: I need to track my order

Jon_K — Tue, 18 Dec 2018 11:04:38 GMT

Thanks @samchaka.

If you haven't got an email with the tracking number, I'd recommend getting in touch with our customer service team to check the status of your order.

Let us know how you get on.

Jon