topic Re: No Nintendo Switch in Archived Posts

No Nintendo Switch

martindavidfish — Mon, 17 Dec 2018 10:52:59 GMT

The 30th day was Saturday! Still no word from EE cs as to when I'll receive my Nintendo Switch. No text, no email and customer service couldn't tell me a date on Saturday!

EE really has overpromised and underdelivered on this one...

Customer since the T mobile days.

I'm thinking by EEs lack of communication they've not got enough?

Re: No Nintendo Switch

Leanne_T — Mon, 17 Dec 2018 12:28:33 GMT

Hi there @martindavidfish

Thanks for coming to the community.

Did you order in store, over the phone or online?

Also, what phone do you have and price plan?

Speak soon, Leanne 🙂

Re: No Nintendo Switch

martindavidfish — Mon, 17 Dec 2018 12:37:39 GMT

@Leanne_T

Upgraded over the phone.

Phone is Huawei P20 Pro

Essential 10gb plan

Please can you provide me with a date for delivery of switch?

Re: No Nintendo Switch

Leanne_T — Mon, 17 Dec 2018 12:45:53 GMT

Hi there @martindavidfish

Thanks for coming back to me.

I have sent you a private message to get some details.

Leanne.

Re: No Nintendo Switch

martindavidfish — Mon, 17 Dec 2018 13:25:25 GMT

To anyone finding this forum, don't waste your time. Just had a call from EE which Leanne organised. Total waste of time, didn't give me a date for delivery despite confirming I am eligible and outside of the 30 days.

Have to wait a further 72 hours to hear back from a team who can't be contactable by phone (presumably they work in a cave somewhere so secret even EE cs can't contact them) sure...

The call handler also let slip there was a mammoth back log so folks hoping to get theirs before xmas - don't hold your breath.

Basically I was told tough luck and wait longer.

Cheers EE

Re: No Nintendo Switch

martindavidfish — Mon, 17 Dec 2018 14:59:12 GMT

Further to my last post this has now hopefully been sorted.

I made an official complaint and asked to speak to a manager. Lead advisor called john (I won't give his surname out out of respect) was very helpful and couldnt understand why this delay was happening.

Scheduled for delivery tomorrow... I will keep my fingers crossed and update this post tomorrow .

I want to stress the contrast in customer service between John and all other advisors I spoke to previously. He literally couldn't do anymore to help. If only all EE advisors were as helpful.