topic Re: EE processed my nintendo switch 1week ago and still not received it in Archived Posts

EE processed my nintendo switch 1week ago and still not received it

maricelunny — Fri, 14 Dec 2018 12:01:57 GMT

I recieved a text 1 week ago from EE confirming my nintendo switch had been proceseed and DPD would be in touch soon with delivery details. I have heard nothing from DPD. How can I check if the delicery is actually in progress? I'm close to the 30 days time quoted for receipt of the item.

Thanks

Marice

Re: EE processed my nintendo switch 1week ago and still not received it

Northerner — Fri, 14 Dec 2018 13:04:23 GMT

Hi @maricelunny

You will need to speak to CS on 150

Gifts are subject to demand and availability.

Thanks

Re: EE processed my nintendo switch 1week ago and still not received it

Jon_K — Fri, 14 Dec 2018 13:19:47 GMT

Hi @maricelunny.

I'd advise following @Northerner's advice on this.

If you go beyond the 30 day timescale please contact our customer service team so they can have a look into this for you.

Jon

Re: EE processed my nintendo switch 1week ago and still not received it

maricelunny — Fri, 14 Dec 2018 13:25:20 GMT

Thank you both. I did try this but every route I tried to take on 150 brought me to an automated message about delivery and not to an actual person! I will try again, thank you!

Re: EE processed my nintendo switch 1week ago and still not received it

Jon_K — Fri, 14 Dec 2018 13:27:36 GMT

Keep us updated @maricelunny 🙂

Jon

Re: EE processed my nintendo switch 1week ago and still not received it

maricelunny — Fri, 14 Dec 2018 14:36:44 GMT

Transpires the switch was returned to EE by DPD at some point before it was even dispatched to me. Very helpful Gavin at Derry Customer Services has sorted the matter now for me but now no guarantee I will receive before Christmas. Really unhelpful that I wasn't updated that this error had occurred by either EE or DPD though! Had I not chased I would have been non the wiser!

Re: EE processed my nintendo switch 1week ago and still not received it

James_B — Sat, 15 Dec 2018 08:55:30 GMT

Thanks for the update @maricelunny

I'm sorry to hear about the problem with your delivery and I hope it gets to you soon.

James