topic Re: Why is it taking so long to get my phone? in Archived Posts

Why is it taking so long to get my phone?

Miketay00 — Fri, 14 Dec 2018 09:54:24 GMT

It's been 4 days since I've ordered my phone and yet it hasn't even dispatched yet, why is it taking so long?

Re: Why is it taking so long to get my phone?

Schockwave — Fri, 14 Dec 2018 10:08:33 GMT

Welcome to the community,

It depends whether the phone is in stock, as to when they send them out, and if high demand, then it will be on a first come, first serve. Which phone did you order?

There is no account access here, you would have to ring customer service to find out what is going on. Did you not receive an email with an XKN number, or have you received an email with an order number starting with 000.....? You can then track your order by clicking on track my order by clicking on help or by going into your account.

Re: Why is it taking so long to get my phone?

Leanne_T — Fri, 14 Dec 2018 10:10:43 GMT

Morning @Miketay00

Thanks for coming to the community.

What phone have you ordered?

Did you order, online, over the phone or in store?

Speak soon, Leanne 🙂

Re: Why is it taking so long to get my phone?

Miketay00 — Fri, 14 Dec 2018 10:20:06 GMT

I've ordered a Google pixel 2 co, and I ordered it online

Re: Why is it taking so long to get my phone?

Leanne_T — Fri, 14 Dec 2018 10:25:18 GMT

Thanks @Miketay00

Can you enter your XKN or 000 number that you should have received in an email or text, into our online order tracker here, what does this show?

Speak soon, Leanne.

Re: Why is it taking so long to get my phone?

Miketay00 — Fri, 14 Dec 2018 10:49:08 GMT

It says it's waiting confirmation as the delivery status

Re: Why is it taking so long to get my phone?

Leanne_T — Fri, 14 Dec 2018 11:13:57 GMT

Hi @Miketay00

Thanks for coming back to me.

If you give us a call on either 150 from an EE phone or 0800 956 6000 from any other phone, our customer service team will be able to check your order and give you an update.

Let me know how you get on 🙂

Thanks, Leanne.

Re: Why is it taking so long to get my phone?

DaveSalisbury — Fri, 14 Dec 2018 11:27:19 GMT

Hi, I can't seem to get any info from mine either. xkn313458361

Re: Why is it taking so long to get my phone?

Leanne_T — Fri, 14 Dec 2018 11:41:06 GMT

Hi there @DaveSalisbury

When did you order?

Was this online, over the phone or in store?

Also, was your device showing in stock when you placed your order?

Leanne 🙂

Re: Why is it taking so long to get my phone?

DaveSalisbury — Fri, 14 Dec 2018 12:03:08 GMT

It was on 29th November and the email said this:

"Now in stock. Usually dispatched within 1 day to you or your local EE store."

Re: Why is it taking so long to get my phone?

Katie_B — Fri, 14 Dec 2018 12:18:27 GMT

Thank you for confirming this @DaveSalisbury.

Our customer service team will be able to check the progress of this for you, please give us a call.

Speak soon, Katie 🙂