topic Re: Can't track my order using the xkn number - placed on monday in Archived Posts

Can't track my order using the xkn number - placed on monday

KiloGolf73 — Thu, 29 Nov 2018 11:52:47 GMT

I placed my order online on Monday got confirmation email with xkn number but nothing since and can't track using the number. Both my email and phone number are correct.

Re: Can't track my order using the xkn number - placed on monday

Chris_B — Thu, 29 Nov 2018 14:09:18 GMT

@KiloGolf73 Give customer services a call to see if they can give you more information about this.

Re: Can't track my order using the xkn number - placed on monday

Jon_K — Thu, 29 Nov 2018 14:34:17 GMT

Hi @KiloGolf73.

Welcome to the community 🙂

Do you have an order or a reference number starting with 00?

The xkn number can't be used for tracking.

Are you using our online order tracker?

Jon

Re: Can't track my order using the xkn number - placed on monday

KiloGolf73 — Thu, 29 Nov 2018 15:03:15 GMT

All I have so far is the confirmation email with the xkn number nothing further so far.

Re: Can't track my order using the xkn number - placed on monday

Jon_K — Thu, 29 Nov 2018 15:10:06 GMT

Thanks @KiloGolf73.

When you get the email with the tracking number, or a text from DPD, you'll be able to track your order.

Alternatively, you can try following @Chris_B's advice and contacting our customer service team for an update.

Let us know how you get on.

Jon

Re: Can't track my order using the xkn number - placed on monday

dellboyss — Fri, 14 Dec 2018 01:38:17 GMT

Placed an order for Samsung tv as a plan add on. This was 4 days ago, and not heard anything re delivery.

Could someone from EE please get back to me re confirmation of delivery date?

Thanks.

Dell

Re: Can't track my order using the xkn number - placed on monday

Jon_K — Fri, 14 Dec 2018 07:49:37 GMT

Good Morning @dellboyss.

Thanks for coming to the community 🙂

If you haven't received an email yet with your tracking number, I'd recommend contacting our customer service team and asking them to check the progress of your order, and also ask if they have your tracking number available.

Let us know how you get on.

Jon