topic Re: As good as phone not arrived in Archived Posts

As good as phone not arrived

Joedot — Mon, 03 Dec 2018 16:58:40 GMT

Ordered as good as g9 on 23Nov sent 25th out on delivery to the store in town. No more information.. I have been billed for it. Can't get to a human on 150. No one can help with deliver info?

Thinking of leaving EE for poor customer service.. any help would be good

Re: As good as phone not arrived

XRaySpeX — Mon, 03 Dec 2018 17:00:54 GMT

Phone the store & see if it's in.

Re: As good as phone not arrived

James_B — Mon, 03 Dec 2018 17:05:25 GMT

Hi @Joedot,

Welcome to the EE Community.

I'm sorry to hear you haven't had an update on your order.

That's great advice from @XRaySpeX. Our customer service team can also check to see if it has been delivered for you.

Thanks

James

Re: As good as phone not arrived

Joedot — Fri, 07 Dec 2018 12:48:47 GMT

Good news the phone was in but I did have the 'right' type of ID. So I saw the parcel but the phone had to be sent back to EE. So bad news is I have to wait for EE to contact me.. for the first time, 'not' again. Not having the phone as not stop the bill going up. One day I might get what I paying for. And '150' dose not get me a human being to ask? No number for delivery company ether. About to to take up talk talk's offer, maybe?

Re: As good as phone not arrived

Joedot — Fri, 07 Dec 2018 12:52:37 GMT

LAST SHOULD READ:

..didn't have right ID...

Re: As good as phone not arrived

XRaySpeX — Fri, 07 Dec 2018 13:00:45 GMT

FYI: You can edit your own post within 30 mins of posting by clicking on the gear wheel Options symbol at the bottom of it & selecting "Edit Reply".

Re: As good as phone not arrived

Leanne_T — Fri, 07 Dec 2018 15:16:07 GMT

Hi there @Joedot

I am sorry to hear this.

You can contact us on 150 and option 1 and option 4.

Hope you get this sorted 🙂

Leanne.

Re: As good as phone not arrived

Joedot — Sun, 09 Dec 2018 10:00:29 GMT

It just say no one at EE is trained to be able to tell me about when the phone will get to me. It was at the store but as I say I even with two utility bills and my fault, out of day passport, and email with the order on.. and paying monthy for bill for the phone.. I could not retrieve it. I don't have the other ID's before you ask. The phone had been there a week and half. And no EE email to let me know. And now no UPD delivery dates have been sent to me. Or information on the where abouts or phone and no one to ask when I call EE.. no not sorted....

Re: As good as phone not arrived

Alex_S — Sun, 09 Dec 2018 10:13:30 GMT

Hi @Joedot,

I'm sorry you were not told at the point of ordering your phone that current photo ID would be needed to collect the device.

When you went into store, did you advise them of the issues you had had with the delivery?

Were they able to give you any details as to why this had happened?

What did they advise the next steps would be to get your device if you don't have any other ID?

Alex

Re: As good as phone not arrived

Techhead — Sun, 09 Dec 2018 10:47:43 GMT

@Joedot mentioned that in their earlier post.

Re: As good as phone not arrived

Joedot — Sun, 09 Dec 2018 15:25:49 GMT

Was informed after I'd asked the phone to be delivered to store I needed a photo ID.

I did say to them that EE had not sent me an email. Yes.

'The were not trained in 'deliveries''

The store was going to send phone back to EE and I have to wait for an Email.. The one I did not get before. It would tell me the hour they were going to deliver.

I was not given any options. They took away the phone I am paying for because no up to date photo ID.

When will I get the phone? How come no one human at EE can tell me what's going on? 150 1 or 4 is not a human.. or an untrained human when it comes to 'delivers'

Re: As good as phone not arrived

Katie_B — Mon, 10 Dec 2018 08:02:12 GMT

Good Morning @Joedot.

Thank you for coming back to us.

I have sent you a private message to get further information, please take a look and get back to me.

Speak soon, Katie 🙂

Re: As good as phone not arrived

Joedot — Mon, 10 Dec 2018 18:09:53 GMT

Are EE having laugh He He? Martin, lovely chap (also exforces.) Called me.. how he knew it was me without seeing my passport, that foxes me? But if I don't have a photo ID? I can't get my phone that i am paying for right now? But If they deliver it and a complete stranger with a passport, at my flat, then takes delivery, that would be fine. Martain says EE are not the only telecoms company that won't give me a phone without a valid photo ID. Therefore some services providers are going to lose customers. And why call me if you have no proof of who is paying you wages.. So after 20 years with Orange and He He.. I this the end of my customership? Are EE so rich they can lose customers?

Re: As good as phone not arrived

Katie_B — Tue, 11 Dec 2018 08:14:43 GMT

Good Morning @Joedot.

For delivery of your phone to your home address someone else can sign for your parcel as long as you both have the same surname and they can provide proof of ID.

Hope this helps,

Katie 🙂

Re: As good as phone not arrived

Techhead — Tue, 11 Dec 2018 08:18:16 GMT

It's been said before that EE are a little out of step when it comes to Id/deliveries/collections.

For in-store collections most providers do one of two things. They do a security check "something you know" like your monthly fee, ask for order number or copy of order "something you have" and then take a nominal amount from a card registered at your address "proof of address and ID".

Others do the latter and make a verification call to your existing handset.

The problem with photo ID is that the person making the decision has to both check that the photo is of the person present (not easy to do if the passport is years old) and they have to decide if the document is genuine.

Re: As good as phone not arrived

Joedot — Tue, 11 Dec 2018 11:15:10 GMT

I have been told if any person in my house hold is of the same surname they can take delivery and that's an end to the matter..

But I live alone and have no money or intention of paying out more just to have a photo ID. I have reched the end the of EE's Orwellion nonsense. 1 OFFTEL. 2 cancel my bank payment. 3 Go to another server. 4 inform the press newpapers. 5 Vlogs. And I know I won't make a dint in the nut of EE but I will feel better.

Re: As good as phone not arrived

Joedot — Tue, 11 Dec 2018 11:28:35 GMT

To Katie_B .. No that don't help in the slightest. I live on my own. Only me in the house. I have no intention of buying government ID just to get a phone on EE net work. End of..

How do I get me Pack to move to a different better services provided please. 🙂

Re: As good as phone not arrived

Katie_B — Tue, 11 Dec 2018 11:35:07 GMT

I am sorry to hear your looking to leave @Joedot.

If you require a PAC code you will need to give us a call.

Katie

Re: As good as phone not arrived

Joedot — Tue, 11 Dec 2018 14:17:00 GMT

Well I rang for my PAC and was told I didn't need a photo ID for home delivery. And was put onto sales. They told me I don't need Photo ID for home delivery. I have just re-ordered a Galaxy S8 .. they now say I have to have my Photo ID ready.. I will have nothing in date.

I have been asked to fill out a 'how well have we done form.' ?

If I get the phone? It will be well done sales and PAC dept. Otherwise their spoken actuality negatively matchs factual outcomes.

Re: As good as phone not arrived

Joedot — Tue, 11 Dec 2018 14:39:30 GMT

Katie_B please stop apologising for EE. if I don't have a working phone then why pay for something I don't have, a good product but an awful customer computer interface that's just irritating.. and people at PAC and Sales that say for home delivery is do not need a Photo ID.. but you and Martain nice guy.. saying I do need one. Only one set folk hold the actuality of the matter? Whom?