topic Re: I upgraded 7 days ago do I have the right to cancel in Archived Posts

I upgraded 7 days ago do I have the right to cancel

Shona2 — Tue, 11 Dec 2018 00:16:42 GMT

Can I cancel my upgraded and get a different phone it’s only been 7 days

Re: I upgraded 7 days ago do I have the right to cancel

Shona2 — Thu, 06 Dec 2018 04:11:50 GMT

Does it matter if I have used the phone?

Sent from my iPhone

Re: I upgraded 7 days ago do I have the right to cancel

Schockwave — Tue, 11 Dec 2018 00:22:33 GMT

Hello @Shona2,

Welcome to the community,

Yes, you have the right to cancel, so long as you upgraded online or by phoning EE, but you have no right to cancel if through a store.

Have you already received your new phone? You may have to wait until you receive it and then return it. I would suggest speaking to EE, customer service.

Re: I upgraded 7 days ago do I have the right to cancel

XRaySpeX — Tue, 11 Dec 2018 00:32:51 GMT

Just to add, your right to cancel lasts 14 days from when you received phone, as long as you ordered online or by phone.

Re: I upgraded 7 days ago do I have the right to cancel

Chris_B — Tue, 11 Dec 2018 07:16:23 GMT

@Shona2 No it doesn’t matter if you’ve used it.

Re: I upgraded 7 days ago do I have the right to cancel

Leanne_T — Tue, 11 Dec 2018 08:38:54 GMT

Morning @Shona2

Thanks for coming to the community.

If you have ordered your phone online or over the phone with us, you can fill in our cancellation form and email channel.returns@ee.co.uk.

Once your form has been received and processed our cancellations team will get in touch with you to advise you on how to return your equipment.

Or if you prefer, give us a call on 0800 079 0103.

Full information can be found on our EE returning a phone help page.

Leanne.