topic Re: nintendo switch in Archived Posts

nintendo switch

mrtjcooper — Tue, 04 Dec 2018 20:28:06 GMT

hey sorry its another nintendo switch post. im getting concerned that im not going to receive the nintendo switch with my contract, its been over 3 weeks now since i received my phone, ive payed my first bill. ive read that people are receiving text messages that the switch is out of stock and is delayed, is this the case for everyone?

Re: nintendo switch

BrendonH — Tue, 04 Dec 2018 20:35:21 GMT

Well if it is delayed for 1 person it won't come quicker for another.

You need to call CS and ask as this is only a customer forum with no account access.

Re: nintendo switch

XRaySpeX — Tue, 04 Dec 2018 20:43:52 GMT

It's not yet late. You are still within the delivery window of 15 - 30 days after receipt of the phone. You'll get an email/text when it's dispatched.

Re: nintendo switch

Leanne_T — Wed, 05 Dec 2018 08:17:43 GMT

Morning @mrtjcooper

Thanks for coming back to the community.

@XRaySpeX is correct. We will aim to deliver your Nintendo Switch 15-30 days after you received your phone.

Fingers crossed it's not much longer for you!

Leanne 🙂

Re: nintendo switch

HH23 — Wed, 05 Dec 2018 09:17:42 GMT

I haven't received a text either. I called customer services who told me that they operate a different system to the store and I'd need to call the store. The store didn't seem to have a clue, a lot of 'ummmms and ahhhhs and I'm noooot reeeeeaaallly suuuureee ummmm' and said they'd have to email 'deal customer services' who we can't call ourselves. So I'm still sitting here waiting not even sure if mine's on the system to be dispatched. It's a shame beause the store GUARENTEE'D I'd get one and GUARENTEE'D I'd get it in plenty of time for christmas. Anything to get a sale though right....

Re: nintendo switch

Leanne_T — Wed, 05 Dec 2018 09:25:33 GMT

Hi there @HH23

Thanks for coming here.

When did you receive your phone from the store?

Leanne.

Re: nintendo switch

HH23 — Wed, 05 Dec 2018 09:59:27 GMT

Hi @Leanne_T It was the 18th November. Obviously I understand the 15-30 days, but I was told I'd received a text within 14 days to confirm it.

Hayley

Re: nintendo switch

Leanne_T — Wed, 05 Dec 2018 10:11:34 GMT

Hi @HH23

Does your contract from the store show the Nintendo Switch offer?

Thanks, Leanne.

Re: nintendo switch

mrtjcooper — Wed, 05 Dec 2018 10:43:38 GMT

yes i was also told the same, i would receive a text, but all i keep getting told is between 14-30 days. someone even told me it would be dispatched on the 14th day which clearly wasnt true. i just feel like im being told what i want to hear to shut me up, the main reason i chose the nokia 3.1 was because it came with the switch otherwise i would have chosen something else

Re: nintendo switch

HH23 — Wed, 05 Dec 2018 14:46:41 GMT

I did have a look and didn't see anythinfg about it on there. It's at home at the moment but I'm sure I thought it strange when I checked that it didnt mention it on there but figured the contract was just about the phone.

Re: nintendo switch

James_B — Wed, 05 Dec 2018 16:20:32 GMT

Hi @HH23,

Please let us know the outcome when the store gets back to you.

Thanks

James

Re: nintendo switch

Manchester87 — Sun, 09 Dec 2018 18:37:08 GMT

Hi ,

i ordered my phone on the 13th of November in store , I too was told in store the switch would be sent out after the 14th day cooling off period , I am also being fobbed off from all angles ,I have spoke to a number off EE staff who kept passing me around , I went into the store I took my contract out from and they said they can’t help me at all .Its becoming extremely stressful considering this was a Christmas present and the staff member assured I would get one, I have also not received any email or text message regarding this. Never before have I had a problem with EE but this has certainly put me off from renewing future contracts .Even if there’s a problem with stock or delivery it seems there giving no assurance or advice to any customers , the staff are just passing all us customers around .Its making me ill not knowing .

Re: nintendo switch

HH23 — Sun, 09 Dec 2018 21:56:35 GMT

Is your contract for 10gb? I've found out that the switch is only on 10gb contracts and they've sold me a 4gb one with the promise of a Switch. I'm really lucky as the store Manager *seems* to be right on the case and genuinely up for helping sort it out so fingers crossed!

Re: nintendo switch

Manchester87 — Sun, 09 Dec 2018 22:45:27 GMT

Yep it’s definitely 10gb of data I’ve chose , it’s just really aggravating me that no one will give me an answer at all , the shop totally dismissed me .

Re: nintendo switch

Katie_B — Mon, 10 Dec 2018 08:11:00 GMT

Good Morning @Manchester87.

I am sorry to hear you still have not received your Nintendo Switch.

On your paper work from the store does this show your eligible for the gift with purchase?

We are aiming to deliver the Nintendo Switch within 15-30 days.

If you have still received nothing after 30 days please come back and let me know.

Thanks,

Katie 🙂

Re: nintendo switch

Manchester87 — Mon, 10 Dec 2018 12:31:19 GMT

Hi , I’ve still not heard anything, no the contract does not show the offer , yet when I went in store they said I’m definitely eligible but they just don’t show this on the contract . I’ve contacted customer services this morning who told me it’s 15-30 days after the cooling off period , I then referred back to the terms and conditions which state that in fact it’s 15-30 days from the start of the contract .I have now put in a complaint because it seems no one really has a clue about anything regarding this offer . The store refuse to accept any knowledge of what’s happening regarding the delivery of the Nintendo switch .I have been now logged for a complaint contact phone call on Thursday morning .

Re: nintendo switch

XRaySpeX — Mon, 10 Dec 2018 12:39:27 GMT

@Manchester87 wrote:

I’ve contacted customer services this morning who told me it’s 15-30 days after the cooling off period

No, what they're trying to say is it's 15-30 days after the start of contract so as to go beyond the 14-day cooling-off period. They don't want the risk of sending you a free gift while you are still free to cancel the contract.

Re: nintendo switch

Katie_B — Mon, 10 Dec 2018 12:42:32 GMT

I can confirm the Nintendo Switch delivery will be 15-30 days from when you receive your device @Manchester87.

Fingers crossed it's not much longer for you!

Let us know if we can help any further in the meantime,

Katie 🙂

Re: nintendo switch

Manchester87 — Mon, 10 Dec 2018 18:13:59 GMT

If you read my post again i no it’s 15-30 days the supervisor I spoke to on the phone was adamant it was 15-30 days after the cooling off period , I then referred back to the terms and conditions to which he then said well that’s what they’ve been told from management department

Re: nintendo switch

Manchester87 — Mon, 10 Dec 2018 18:16:03 GMT

Thankyou for your reply it’s just so stressful when no one can give a definite answer regarding this deal .I will definitely be asking more on here if I haven’t got an answer with with my complaint phone call on Thursday that’s booked in .