topic Upgrade phone. in Archived Posts

Upgrade phone.

Fletchv1 — Thu, 29 Nov 2018 13:36:29 GMT

I upgraded my on Monday 26th online got my order code and confirmation Email 3 days later still no word if it's been dispatched or anything when I try to track it just wondering if this is normal.

Re: Upgrade phone.

Katie_B — Thu, 29 Nov 2018 16:24:29 GMT

Good Afternoon @Fletchv1.

What phone did you upgrade to?

Have you tried tracking this using the online tracker?, All you need is your order reference number which is at the top of your confirmation email.

If you can take a look and let me know what it says.

Speak soon, Katie 🙂

Re: Upgrade phone.

Fletchv1 — Thu, 29 Nov 2018 17:43:50 GMT

Hi I upgraded to a Samsung galaxy S9 and I have tried to use the online tracker but there is no info to give other then I will be emailed or texted with updates.

Re: Upgrade phone.

Katie_B — Thu, 29 Nov 2018 17:49:01 GMT

Thank you for checking this @Fletchv1.

I would recommend giving our customer service team a call who can check the progress of your order for you.

Hopefully it's not much longer for you.

Katie 🙂

Re: Upgrade phone.

Seano23 — Fri, 07 Dec 2018 12:53:44 GMT

Any luck? I have the same problem