topic Re: Almost one month, no delivery or contact in Archived Posts

Almost one month, no delivery or contact

Rhod1 — Thu, 06 Dec 2018 18:35:39 GMT

I upgraded online on the 8th of November ( Huawei P20 lite with Nintendo Switch ) and had an email saying thankyou for my order on the same day. But I have not received, or even had any correspondence, at all since. I understand the switch is dispatched 15 to 30 days after receiving the phone, but I have not even had that yet! And will that still apply when I eventually do get a phone? The staff in my local store say they can't help, is there a number to ring where I actually get to speak to someone? Thanks.

Re: Almost one month, no delivery or contact

Chris_B — Thu, 06 Dec 2018 18:42:01 GMT

@Rhod1 Call customer services on 150 from your mobile, the email you got back was just standard automated email reply and at best guess your order hasn’t gone through.

Re: Almost one month, no delivery or contact

Rhod1 — Thu, 06 Dec 2018 18:47:41 GMT

Thanks @Chris_B , but ive tried several options on 150, all automated answers. Any options you recommend that can help?

Re: Almost one month, no delivery or contact

James_B — Thu, 06 Dec 2018 18:53:18 GMT

Hi @Rhod1,

Welcome to the EE Community.

Please select the 'looking to upgrade' option.

Thanks

James

Re: Almost one month, no delivery or contact

Rhod1 — Thu, 06 Dec 2018 20:00:56 GMT

Thanks @James_B and @Chris_B for both of your suggestions. I finally got through to someone, got passed around a few people, and will apparently be contacted within 7 days by someone higher up the food chain in ee. I will see what happens and update this thread when I can.

Thanks again,

Rhod

Re: Almost one month, no delivery or contact

Leanne_T — Fri, 07 Dec 2018 07:27:52 GMT

Morning @Rhod1

Let us know how you get on.

Thanks, Leanne.