topic Re: Where’s my order ? in Archived Posts

Where’s my order ?

Lukewain — Tue, 04 Dec 2018 18:32:01 GMT

I placed an order for a phone upgrade on the 2nd of December I had a confirmation email come through however no money has been taken from my card nor have I had any further emails or nexts . I read that phones were supposed to be delivered within 2 days and it’s been 2 days and I’ve heard nothing .when I go to track the order it doesn’t work either

Re: Where’s my order ?

Chris_B — Tue, 04 Dec 2018 18:49:08 GMT

@Lukewain Phones can only be delivered if there is stock of that device and there is no guarantee phones will be delivered in any time frame. Give customer services a call about this.

Re: Where’s my order ?

James_B — Tue, 04 Dec 2018 18:54:20 GMT

Hi @Lukewain,

Thanks for joining the EE Community.

Please get in touch with customer services so we can take a quick look at your order.

James