topic Re: Thanks in Archived Posts

Thanks

Isus — Sun, 18 Nov 2018 13:11:28 GMT

My name is Isus Dimov ,

And thanks for.that I still didnt get my phone and sim card but I was charged for my monthly payment

Order from 23octomber 🙂

Very bad reputation

Re: Thanks

Chris_B — Sun, 18 Nov 2018 13:34:09 GMT

@Isus You’ll need to call customer services about this.

Re: Thanks

Isus — Sun, 18 Nov 2018 13:37:05 GMT

Absolutely , but I already do that maybe 3times and I was in EE store where I put the option for delivery ...

Very bad

Thats just its not mistake...

Re: Thanks

Leanne_T — Mon, 19 Nov 2018 07:51:37 GMT

Morning @Isus

Thanks for coming to the community.

What device have you ordered?

Did you place your order in an EE retail store?

Speak soon, Leanne.

Re: Thanks

Isus — Mon, 19 Nov 2018 17:30:03 GMT

Huaweii Mate 20Pro with the offer before. (Watch and wireless charger

Yes in EE store in Newry Northern Ireland im not happy whit the progress , from 23oct .... take my money for.monthly payment and nothing no sim car no phone very bad 🙂

Re: Thanks

Jon_K — Mon, 19 Nov 2018 17:39:52 GMT

Hi @Isus.

What did our customer service team say about your order?

Have you spoken to the store?

Jon

Re: Thanks

Isus — Mon, 19 Nov 2018 22:05:30 GMT

Yes , he told me that

You still have nothing yet ...

.....

Re: Thanks

James_B — Tue, 20 Nov 2018 07:54:24 GMT

Hi @Isus,

If your first monthly payment has been taken it means your phone has been dispatched.

Did you receive a text message with tracking details from DPD?

Thanks

James

Re: Thanks

Isus — Tue, 20 Nov 2018 09:55:43 GMT

Absolutely NOTHINGGGGGGGG

I have only the xkn number nothing else ... I vbeen.in store nothing still.nothinggggg im tired from things like that

Re: Thanks

James_B — Tue, 20 Nov 2018 11:27:40 GMT

Thanks for confirming @Isus

What did customer services say the status of your order was?

James

Re: Thanks

Isus — Tue, 20 Nov 2018 11:41:45 GMT

Nothing call them and check I want my stuffs or just . Reply the same order ... its easy

Re: Thanks

James_B — Tue, 20 Nov 2018 12:13:40 GMT

Hi @Isus,

Did they say your order has been dispatched?

Thanks

James

Re: Thanks

Isus — Tue, 20 Nov 2018 12:18:57 GMT

Re: Thanks

James_B — Tue, 20 Nov 2018 12:43:21 GMT

Hi @Isus,

Please get back in touch with customer services so we can check the status of your order.

Let me know what information they are able to give you.

Thanks

James

Re: Thanks

Isus — Tue, 04 Dec 2018 07:36:28 GMT

They told me someone was sing from my name , I dont know but after 3days its my second payment and no phone , no sim , Nothing

I want my money back refunds ...

I dont.think to pay again for nothing its spinlong time more then month sorry ,but its peace of scar EE loosing time just

+BeHappyWhitNothing 😉

Re: Thanks

Isus — Tue, 04 Dec 2018 08:28:09 GMT

Thats my track number : xkn*********

Do something before friday or tell them ,give me another phone im ........

Or cancel my order thats my wish's ,money back untill friday or another phone .....

[mod edit: please do not post personal information such as order numbers on the public board. Thanks!]

Re: Thanks

Jon_K — Tue, 04 Dec 2018 08:17:17 GMT

Hi @Isus.

There is no account access on here.

You will have to get back in touch with our customer service team to have any refund processed and to check where the order is.

Jon

Re: Thanks

Isus — Tue, 04 Dec 2018 14:18:46 GMT

Haha ur sooo funny

23oct order from me

Today its 4December good job and im not using nothing from the order but they took my money good job I been in the store I spoke thru the phone but nobady g.afck thanks

U can take the responsibility dor that order thats is ur job