topic Re: Queries about my order in Archived Posts

Queries about my order

Mollyj18 — Mon, 19 Nov 2018 08:59:51 GMT

Hi I placed an order yesterday and had an email saying my order was successful and being processed and I would receive a text when it was on the way. I've now had an email to contact EE as they want more information? Has my order gone through or not? Thanks

Re: Queries about my order

XRaySpeX — Mon, 19 Nov 2018 09:04:25 GMT

@Mollyj18: Not yet. They will be wanting more info from you. I should phone them as requested.

Re: Queries about my order

Mollyj18 — Mon, 19 Nov 2018 09:11:51 GMT

I can't use this service as I don't have an EE phone number? Is there any free numbers I can call? Thanks

Re: Queries about my order

XRaySpeX — Mon, 19 Nov 2018 09:55:24 GMT

Didn't they give you a no. to call when they asked you to call back?

Re: Queries about my order

Leanne_T — Mon, 19 Nov 2018 11:21:06 GMT

Hello there @Mollyj18

Thanks for coming here.

If you give us a call on 0800 956 6000 our team will be able to check the order for you and get the information needed.

Thanks, Leanne 🙂

Re: Queries about my order

Mollyj18 — Mon, 03 Dec 2018 14:29:58 GMT

Can anybody help please? I ordered a new contract 2 weeks ago and part of the black Friday deal was having a free Nintendo switch? I've had the phone 2 weeks now and haven't heard anything about the switch? Has anybody else received the switch? Who do I contact about it? Thanks for your help. Regards molly x

Re: Queries about my order

James_B — Mon, 03 Dec 2018 14:59:33 GMT

Hi @Mollyj18,

You'll receive your Switch 15-30 days after receiving your phone.

We'll send you a text message when it is on its way.

Hope this helps.

James

Re: Queries about my order

XRaySpeX — Mon, 03 Dec 2018 15:00:06 GMT

It's not yet late. You are still within the delivery window of 15 - 30 days after receipt of the phone. In fact you've just started it.