topic Re: Why have you cancelled my order, was meant to be delivered tomorrow in Archived Posts

Why have you cancelled my order, was meant to be delivered tomorrow

Addcarter2238 — Sun, 02 Dec 2018 22:34:53 GMT

I’m new to EE and did my order online and then I have to call yourselfs and then they said would be delivered Monday and just had an email saying my order is cancelled, please can you sort this matter out, as a new customer through the service would be good, my order no xkn316217222

many thanks

Re: Why have you cancelled my order, was meant to be delivered tomorrow

BrendonH — Sun, 02 Dec 2018 22:45:00 GMT

There is no account access on here you will need to call in the morning and ask what is going on.

Does the email not say why it has been cancelled?

Re: Why have you cancelled my order, was meant to be delivered tomorrow

Addcarter2238 — Sun, 02 Dec 2018 22:50:03 GMT

Did not know it was cancelled until I tracked the order, they sent me a email saying they need to speak to me but I talked to them yesterday, I had a email confirming the order saying my order was on the way, so very confused 🤷🏼‍♂️

Re: Why have you cancelled my order, was meant to be delivered tomorrow

NickH16 — Sun, 02 Dec 2018 22:51:27 GMT

Surely you know you need to ring CS? Nobody here can solve the issue

Re: Why have you cancelled my order, was meant to be delivered tomorrow

Addcarter2238 — Sun, 02 Dec 2018 22:53:07 GMT

Did not know if this was a way of contacting them, as a new customer, thank you for that,

Re: Why have you cancelled my order, was meant to be delivered tomorrow

XRaySpeX — Sun, 02 Dec 2018 23:20:25 GMT

This is not CS. This is a peer-to-peer discussion group.

Re: Why have you cancelled my order, was meant to be delivered tomorrow

Katie_B — Mon, 03 Dec 2018 08:35:15 GMT

Good Morning @Addcarter2238.

I am sorry to hear this has happened.

Unfortunately we do not have account access here, I would recommend giving us a call so we can look into this further for you.

Keep us updated,

Katie 🙂