topic Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November. in Archived Posts

Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Sherrif — Fri, 23 Nov 2018 16:10:14 GMT

Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Jon_K — Fri, 23 Nov 2018 18:20:35 GMT

Hi @Sherrif

Welcome to the community 🙂

Do you have an order number starting with 00?

You can track your order in our order tracker.

Jon

Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Sherrif — Fri, 23 Nov 2018 18:55:07 GMT

Hi Jon,

My order starts with xkn, the order tracker states order confirmed but no estimated delivery date.

cheers

Joe

Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Leanne_T — Sat, 24 Nov 2018 08:33:17 GMT

Hi @Sherrif

Thanks for coming back to us.

If you give our customer service team a call they will be able to check your order and give you an update on the delivery of your iPad Pro.

Let me know how you get on 🙂

Leanne.

Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Sherrif — Sat, 24 Nov 2018 15:40:20 GMT

@Leanne_T Spoke with web sales team, there seems to be an glitch in the system which has stopped my order progressing.

It has been passed on to a manager to fix and advised it may take 2-3days to sort out.

I will update when I hear more.

Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Leanne_T — Sat, 24 Nov 2018 15:44:15 GMT

Hi @Sherrif

I am very sorry to hear this.

Hope this is resolved quickly for you.

Leanne.

Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Sherrif — Sat, 01 Dec 2018 09:47:01 GMT

@Leanne_T So a week has passed and no contact regarding my confirmed order from the 07 Nov.

Contacted the Web Sales team yesterday for an update, very apologetic - they are still trying to resolve the issue. I have been given a free month, which is great but I really want some communication on when my order will for filled as it is to be a Christmas present.

I am being very patient but it can only last so long!

Re: Still waiting on my new IPad Pro. I placed the order online on the 07 November.

Jon_K — Sat, 01 Dec 2018 10:50:07 GMT

Thanks for the update @Sherrif.

The team you contacted will be the best people to be able to keep you updated.

Fingers crossed this is resolved as soon as possible.

Jon