topic Re: Where’s my new phone? in Archived Posts

Where’s my new phone?

sophiafnewman — Tue, 02 Oct 2018 04:55:15 GMT

I ordered my early upgrade on the 25th September 2018 and received a confirmation email with my tracking number,I haven’t received the phone and my tracking number has “timed out” Whered my phone?!

Re: Where’s my new phone?

Northerner — Tue, 02 Oct 2018 05:59:43 GMT

Hi @sophiafnewman

If the tracking number function isn't working, then give EE a call on 150 and speak to CS about your order.

Thanks

Re: Where’s my new phone?

Alex_S — Tue, 02 Oct 2018 07:38:51 GMT

Hi @sophiafnewman,

Welcome to the community 🙂

Are you using your tracking number beginning 00 in the order tracker and not the one beginning XKN?

Our live chat team will be able to give you details on your account and status of your order.

Come back and let us know how you get on 🙂

Alex

Re: Where’s my new phone?

Mikeyy247 — Tue, 02 Oct 2018 20:12:41 GMT

When it’s despatched dpd. Will send you a text giving u the day there delivering plus a 1 hour time slot

Re: Where’s my new phone?

Chowny71 — Thu, 29 Nov 2018 16:12:06 GMT

Beautiful people at EE

I upgraded my phone on the 25-11-18 and paid the early upgrade fee and I've not heard a bean not even a text or email saying sorry for the delay ( of which I understood there would be a slight delay) I've now taken a few days off work is it possible someone could give me a rough estimate of when I could be expecting to see the phone 2-5 days? So I can decide whether I need to change the delivery address as it's meant to be going to my work. Best wishes

Tony

Ps not moaning but it's all about communication 😁

Re: Where’s my new phone?

Katie_B — Thu, 29 Nov 2018 18:30:32 GMT

Good Evening @Chowny71.

I am sorry to hear you still don't have your phone.

Have you tried tracking your order using the order tracker?

What phone did you order?

Speak soon, Katie 🙂

Re: Where’s my new phone?

Chowny71 — Thu, 29 Nov 2018 18:47:47 GMT

Hi Katie
I can't track as I've only got confirmation of the order and my xdn ?
Number.
I knew I'd probably have a little wait as it's a Samsung S9😁. But I've
just paid my bill and the cost of an early upgrade so I'm a little peeved
at the lack of communication . But it's not bad though as it's the only
criticism of EE I can think of. The Facebook response is 1st class and so
is this forum, I just get frustrated it's like waiting in all-day for some
and them not turning up
Sorry for moan
Tony 😉

Re: Where’s my new phone?

Katie_B — Thu, 29 Nov 2018 18:51:17 GMT

Thanks for coming back to me @Chowny71.

You should be able to track your order using the XKN provided, please give this a go and let me know what it says.

I do understand your frustration, hopefully it's not much longer!

Katie 🙂

Re: Where’s my new phone?

Chowny71 — Fri, 30 Nov 2018 06:51:47 GMT

Hi Katie
Thanks for the reply I have tried that option a few times after discovering
it and it said it couldn't give me any information 😂
On the plus side my protective case turned up last night which I ordered
from Amazon. So I'm all dressed up now ready for the party
Tony

Re: Where’s my new phone?

Leanne_T — Fri, 30 Nov 2018 07:56:15 GMT

Hi @Chowny71

Thanks for coming back to us.

If you have a chat with our customer service team they will be able to give you an update after checking your order.

Let me know how you get on.

I like your picture by the way I have an identical cat - she's a little crazy 🙂

Leanne.

Re: Where’s my new phone?

Chowny71 — Fri, 30 Nov 2018 08:41:47 GMT

Hi Leanne
Regards the cat
Yes she's a typical intelligent black cat and at times crazy. I've
inherited her from my daughter when she moved out . As for my order I'm
going to forget about it this weekend and see what happens Monday
Kind Regards
Tony 😁
Ps enjoy your weekend

Re: Where’s my new phone?

Leanne_T — Fri, 30 Nov 2018 08:46:13 GMT

No problem at all @Chowny71

That's a good leaving present, they are brilliant, keep's me entertained for hours 🙂

Have a great weekend too and I hope your phone arrives very soon 🙂