topic Recently upgraded no contact since in Archived Posts

Recently upgraded no contact since

Becksh93 — Thu, 29 Nov 2018 10:17:05 GMT

Phoned Monday and upgraded my phone & contract.

I paid 100 for the phone via card; was told I would receive a text from DPD yesterday and still no word. I haven’t even had a confirmation for upgrading and it still says I could upgrade on my EE app although the data amount has increased and my monthly payment has increased!

This was for the iPhone XR.

Thanks.

Re: Recently upgraded no contact since

Becksh93 — Thu, 29 Nov 2018 10:18:17 GMT

I should add I done this over the phone on Monday and not online

Re: Recently upgraded no contact since

Schockwave — Thu, 29 Nov 2018 10:46:40 GMT

@Becksh93, You would need to ring EE customer service to find out what is going on, as you should have received an email and/or text from EE about your upgrade, also they can then let you know what is going on with your order.

Re: Recently upgraded no contact since

Katie_B — Thu, 29 Nov 2018 12:24:05 GMT

Hi @Becksh93.

Welcome to the community.

I would recommend following the great advice from @Schockwave and giving us a call.

Keep us posted on how yet get on :),

Katie