topic Re: upgraded my phone still shown as processing in Archived Posts

upgraded my phone still shown as processing

Chrissie1069 — Tue, 27 Nov 2018 08:07:48 GMT

I already have 2 phones with EE both are due for an upgrade but have only decided to upgrade one for now I went on line upgraded it got a confirmation email saying they had my order and that it’s processing. Not heard anything else at all despite the iPhone X showing as in stock?

Re: upgraded my phone still shown as processing

Chris_B — Tue, 27 Nov 2018 08:13:59 GMT

@Chrissie1069 This is very normal but if your unsure give customer services a call.

Re: upgraded my phone still shown as processing

Chrissie1069 — Tue, 27 Nov 2018 08:16:10 GMT

The phone was available for next day delivery so I thought if would be showing more that just processing after 3 days?

Re: upgraded my phone still shown as processing

Chrissie1069 — Tue, 27 Nov 2018 08:22:08 GMT

Also on my EE it still shows as upgrade available for this device

Re: upgraded my phone still shown as processing

Leanne_T — Tue, 27 Nov 2018 09:58:34 GMT

Good Morning @Chrissie1069

Welcome to the community.

If you give our customer service team a call they will be able to get your upgrade order looked into, and give you an update 🙂

Let us know how you get on.

Leanne.

Re: upgraded my phone still shown as processing

Chrissie1069 — Tue, 27 Nov 2018 11:12:05 GMT

Hi Leanne spoke to them and for some reason the upgrade had not gone through to them despite me gave the order confirmation email so they have placed the order over the phone. All sorted out now I hope.🙂🙂

Re: upgraded my phone still shown as processing

Leanne_T — Tue, 27 Nov 2018 11:31:58 GMT

Hi @Chrissie1069

I am sorry to hear this.

Hope you get your iPhone soon 🙂

Keep us updated if you can.

Leanne.