topic Re: How can I track my order? in Archived Posts

How can I track my order?

lw2 — Mon, 26 Nov 2018 10:31:31 GMT

Ordered the Samsung s9 yesterday and was advised delivery would be today. When I try to track my order it says ‘sorry this type of order can’t be tracked yet’ how can I get more information about my order?

Re: How can I track my order?

TopWok — Mon, 26 Nov 2018 10:38:19 GMT

I'm in the same situation, ordered the S9 (Midnight Black) but it was out of stock and said it might take a few days, but now when i check it says its back in stock, but when i try to track my order it says;

Samsung Galaxy S9 Midnight Black

Including your SIM card(s) and any add-on accessory items

Expected delivery date:

Awaiting confirmation

Delivery to:

Your Address

Will my phone be in the new batch that's now in stock today? The tracker is not very helpful

Re: How can I track my order?

Jon_K — Mon, 26 Nov 2018 12:39:45 GMT

Hi @TopWok.

Have you had a text from DPD yet?

They will give you a one hour window for your delivery.

Jon

Re: How can I track my order?

TopWok — Mon, 26 Nov 2018 12:45:24 GMT

Hi @Jon_K

Sadly not, although the website shows the phone as in stock? it says

"Your Back-Order is confirmed"

But order status is still waiting to be confirmed?

Is there anything i need to do? or is it just a waiting game?

Re: How can I track my order?

Jon_K — Mon, 26 Nov 2018 12:57:10 GMT

Thanks for getting back to me @TopWok.

There's nothing you need to do now that the order is confirmed.

I'd advise keeping an eye on the order tracker and waiting for the text from DPD.

Jon