topic Re: My phone still hasn't been delivered, I ordered it on the 18th? in Archived Posts

My phone still hasn't been delivered, I ordered it on the 18th?

Charleyb123 — Fri, 23 Nov 2018 06:48:20 GMT

I ordered an early upgrade on the 18th and got a confirmation email saying it would be dispatched within a day because it was in stock but the delivery date is still awaiting confirmation?

Re: My phone still hasn't been delivered, I ordered it on the 18th?

Chris_B — Fri, 23 Nov 2018 07:29:53 GMT

@Charleyb123. You’ll need to call customer services as this is a public forum that has no account access.

Re: My phone still hasn't been delivered, I ordered it on the 18th?

James_B — Fri, 23 Nov 2018 08:54:41 GMT

Hi @Charleyb123,

Welcome to the EE Community.

Which phone did you order?

Thanks

James

Re: My phone still hasn't been delivered, I ordered it on the 18th?

Charleyb123 — Fri, 23 Nov 2018 12:24:35 GMT

it was a huawei mate 20 lite

Re: My phone still hasn't been delivered, I ordered it on the 18th?

James_B — Fri, 23 Nov 2018 12:58:20 GMT

Hi @Charleyb123,

That phone is showing as in stock.

Please get in touch with customer services so we can take a quick look at your order.

Thanks

James

Re: My phone still hasn't been delivered, I ordered it on the 18th?

Charleyb123 — Fri, 23 Nov 2018 17:22:58 GMT

I've called 150 but there is no options on there to get through to someone about a delivery. It's just an automated message about how the process works instead?

Re: My phone still hasn't been delivered, I ordered it on the 18th?

Jon_K — Fri, 23 Nov 2018 17:39:48 GMT

Hi @Charleyb123.

If you're calling from an EE phone, you can follow the options for our upgrades team and they can check the order for you.

Jon

Re: My phone still hasn't been delivered, I ordered it on the 18th?

Rebeltrouser — Fri, 23 Nov 2018 18:14:58 GMT

Hi, I have the same issue- ordered the same phone on the 19th and no movement for two days. When I rang on Wednesday the lady I spoke to said the phone was on a 7-day backorder, so I'm going to wait until Tuesday before ringing again if it's still not in transit. I'm guessing you're in the same boat.

not sure why it says it's in stock unless they're prioritising the orders that include the free SWitch? Anyway hope that helps.