topic Re: Upgrade in father's name but I need to pick up phone from shop. What can I do? in Archived Posts

Upgrade in father's name but I need to pick up phone from shop. What can I do?

bryreesm — Wed, 21 Nov 2018 23:48:18 GMT

I have recently upgraded my contract and changed the direct debits over to myself, however the contract is in my father's name. I have requested the phone get sent to my nearest store but have just read that I need photo ID for proof of purchase. My father lives 200 miles away so this is not possible really. What can I do?

Re: Upgrade in father's name but I need to pick up phone from shop. What can I do?

XRaySpeX — Thu, 22 Nov 2018 01:26:01 GMT

They might accept your photo ID if you have the same surname.

Re: Upgrade in father's name but I need to pick up phone from shop. What can I do?

Christopher_G — Thu, 22 Nov 2018 08:02:45 GMT

Hi @bryreesm

Welcome to the community and thank you for upgrading. 🙂

As part of our Deliver to Store process, only the person named on the package can collect it.

If you were to have it delivered to your home address, they would accept your photo ID, if you have the same surname.

I recommend speaking to customer services to see if they can re-order for you.

Chris

Re: Upgrade in father's name but I need to pick up phone from shop. What can I do?

bryreesm — Thu, 22 Nov 2018 08:57:47 GMT

Hi Chris,

I work for a phone shop myself and when this sort of thing happens, we ask them to phone customer services and leave permission on the account for someone else to pick it up. I shall phone customer services and ask if this is a possibility.

Thanks
Bryony