topic Re: Where's my order? in Archived Posts

Where's my order?

tabbyhall — Wed, 21 Nov 2018 17:56:01 GMT

I placed an order last Tuesday 13th. Upgarde for my daufhters phone - on my account. Confirmation says it's in stock but I have not heard anything since. Have tried calling, online chat and email and get no help.

Re: Where's my order?

BrendonH — Wed, 21 Nov 2018 18:04:37 GMT

You need to call again I'm afraid there is no account access on here.

There is also no email address for EE so that is why there is nothing coming back on that.

Re: Where's my order?

Jon_K — Wed, 21 Nov 2018 18:39:41 GMT

Hi @tabbyhall.

Welcome to the community.

Have you checked our order tracker for updates?

Jon

Re: Where's my order?

tabbyhall — Wed, 21 Nov 2018 19:18:34 GMT

I ordered an upgrade on 13th November, got my confirmation email saying the phone was in stock but then nothing. When I try to track it says the order cannot be tracked.

No message or email from DPD or EE.

Tried to call and just got a recorded message stating to wait for text from DPD.

Not good enough - I have 2 accounts with EE and expected more.

Re: Where's my order?

Leanne_T — Thu, 22 Nov 2018 08:16:06 GMT

Hi there @tabbyhall

Thanks for coming back to the community.

If you call us on 150 and select option 1, option 2, option 1 and then option 3 to speak to one of our team.

Our customer service team will be able to get your order looked into for you and give you an update.

Thanks, Leanne.