Complex account issue

Kenworthington_ — Wed, 21 Nov 2018 16:11:31 GMT

I wasn't sure what this fell under but I think this is appropriate.

In April this year, I bought a new phone online. Circumstances arose where I was unable to collect the phone and hence the contract was cancelled and I was refunded. Perfectly fine.

I am now trying again but when I fill out my details when trying to purchase another phone, it recognizes that I already have an account with ee due to the April purchase.

However, when I log into this account, it isn't verified. When I try to verify it now, it requires my current ee number, something I do not possess.

I am unable to obtain a number because I cannot purchase a phone because my account is not verified and so it goes in circles.

Can I get any help with this matter?

Re: Complex account issue

XRaySpeX — Wed, 21 Nov 2018 16:21:55 GMT

Phone EE to delete your old aborted account.

Re: Complex account issue

Jon_K — Wed, 21 Nov 2018 18:18:53 GMT

Hi @Kenworthington_

As @XRaySpeX has pointed out, our customer service team will be able to access your account and get this sorted for you.

Let us know how you get on.

Jon

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