topic Re: Upgrade via Carphone Warehouse in Archived Posts

Upgrade via Carphone Warehouse

monstermunch — Mon, 19 Nov 2018 10:04:08 GMT

Upgraded last week and put the new SIM card in my new phone on Saturday but the new phone has a different number. My old number has not ported across yet. I now have two working phones but with different numbers.

I did a live chat with EE this morning - they told me to reboot both handsets, which I've done and didn't work.

Called EE and they said I need to call Carphone Warehouse as they've sent me the wrong SIM.

Called Carhphone Warehouse and they said it takes up to 5 working days to copy the number across with EE.

Who is telling the truth and when will this be sorted!?

Re: Upgrade via Carphone Warehouse

XRaySpeX — Mon, 19 Nov 2018 10:17:00 GMT

More like within 24 hours but usually much less.

Re: Upgrade via Carphone Warehouse

monstermunch — Mon, 19 Nov 2018 10:24:56 GMT

Does that 24 hours include weekends, or is it working days only? It's been nearly 48 hours since I inserted the new SIM.

Re: Upgrade via Carphone Warehouse

Katie_B — Mon, 19 Nov 2018 13:31:50 GMT

Hi @monstermunch.

Welcome to the community.

We would advise the timescale of 24 working hours.

When porting over were you provided an estimated completion date?

Speak soon, Katie 🙂

Re: Upgrade via Carphone Warehouse

monstermunch — Mon, 19 Nov 2018 13:27:28 GMT

No estimated date was quoted.

It is only now that EE and Carphone Warehouse seem to be saying very different things.

Re: Upgrade via Carphone Warehouse

Katie_B — Mon, 19 Nov 2018 13:35:02 GMT

Thanks for letting me know @monstermunch.

I have sent you a private message for some further information.

Katie 🙂