topic Re: Where's my order? in Archived Posts

Where's my order?

Arc888 — Wed, 14 Nov 2018 15:59:26 GMT

Ordered and upgrade last Thursday 8.11.18 and got a confirmation email but nothing since nearly a week later?

XRaySpeX — Wed, 14 Nov 2018 16:07:19 GMT

This user discussion forum can have no access to your specific account. You need to take this up with CS.

Arc888 — Wed, 14 Nov 2018 16:09:54 GMT

Have tried to but can't get through to talk to anyone

Sent from my Samsung Galaxy smartphone.

XRaySpeX — Wed, 14 Nov 2018 16:33:46 GMT

Go to http://ee.co.uk/help/get-in-touch & open up EE (+). If available you'll be able to chat from there.

Leanne_T — Wed, 14 Nov 2018 16:59:54 GMT

Good Afternoon @Arc888

Thanks for coming to the community.

What phone have you ordered?

Did you get a 000 reference number at all?

Hope to hear back from you soon.

Leanne.

Arc888 — Wed, 14 Nov 2018 17:28:54 GMT

Hey.
No I didn't get a 000 confirmation just a xkn saying it's on its way nd nothing since

Sent from my Samsung Galaxy smartphone.

Leanne_T — Wed, 14 Nov 2018 17:32:59 GMT

Thanks for coming back to me.

In this case we will need to get this looked into for you and get you an update on your order.

You also have the option of Click to Chat which is at the bottom of this page.

Thanks, Leanne.