topic Re: Can I get a update on pixel 3 XL? in Archived Posts

Can I get a update on pixel 3 XL?

RGates13 — Tue, 13 Nov 2018 16:05:20 GMT

I pre-ordered my phone on the 25th of October to expect it to be here by the 1st- 3rd of November which was the lastest date I was told it would be out, only then to be emailed on the 2nd of November a day late already by a email which did not even explain why it was late, only the new estimated delivery dates, a week later from the original date, I'm now waiting on

Re: Can I get a update on pixel 3 XL?

RGates13 — Tue, 13 Nov 2018 16:47:44 GMT

Hi,

I pre-ordered the new pixel 3 on the 25th of October, got told that the phone will be released on the 1st-3rd of November, I then got a email on the 2nd of novemeber, for a new set of estimated delivery dates, which was a week later, not even a explaination as to why there has been a delay, I'm now at a lost because my bill is due on the 16th and I will have to pay for a phone that have yet to use. If I don't hear from a ee rep by the 15th then I have no other choice but to then cancel my contract as I do not see I should pay for a phone that I haven't used.

Re: Can I get a update on pixel 3 XL?

Christopher_G — Tue, 13 Nov 2018 18:28:59 GMT

Hi @RGates13

Welcome to the community and thank you for ordering with EE and thank you for your patience.

We’re updating our delivery tracker currently, so please keep an eye on this and your updated order status will be showing there soon.

You'll also receive a text message from DPD the day before and morning of your delivery.

Thanks again for your patience.

Chris

Re: Can I get a update on pixel 3 XL?

RGates13 — Wed, 14 Nov 2018 15:58:04 GMT

Hi,

At half 6 this morning I was able to track my order, then at 9 when I looked again I was unable to track it, had to find a different way which has taken up my afternoon, when I was able to find out where my order was it says that it's been dispatched but I haven't got a email or anything to confirm this. Please can someone confirm this and please let me know when I can pick my phone please.

Re: Can I get a update on pixel 3 XL?

XRaySpeX — Wed, 14 Nov 2018 16:05:46 GMT

This user discussion forum can have no access to your specific account. You need to to take this up with CS.

Re: Can I get a update on pixel 3 XL?

Leanne_T — Wed, 14 Nov 2018 16:56:32 GMT

Hi there @RGates13

Welcome back to the community.

What phone have you ordered?

Also, is the device being delivered to a store?

Leanne.