topic Re: Samsung Galaxy S8 in stock but not yet dispatched a week later. in Archived Posts

Samsung Galaxy S8 in stock but not yet dispatched a week later.

IanMcH — Sun, 11 Nov 2018 11:03:11 GMT

On 4th November I ordered and paid for an upgrade to a Samsung Galaxy S8, which EE confirmed was in stock and should be dispatched within 24hours.

It has still not been dispatched, and no explanation forthcoming.

Any reason?

Re: Samsung Galaxy S8 in stock but not yet dispatched a week later.

Chris_B — Sun, 11 Nov 2018 11:11:42 GMT

@IanMcH Try calling customer services as there is no account access from here.

Re: Samsung Galaxy S8 in stock but not yet dispatched a week later.

James_B — Sun, 11 Nov 2018 12:23:31 GMT

Hi @IanMcH,

Welcome to the EE Community.

Have you received a text message with tracking details?

Thanks

James

Re: Samsung Galaxy S8 in stock but not yet dispatched a week later.

IanMcH — Sun, 11 Nov 2018 12:57:08 GMT

No James, I have heard no more from EE.

The reason for my question is just that the confirmation email I received stated that “in-stock” items, as they confirmed of this phone, would be processed and despatched within 24hours. That doesn’t seem to have happened yet.

thanks

Re: Samsung Galaxy S8 in stock but not yet dispatched a week later.

James_B — Sun, 11 Nov 2018 13:07:06 GMT

Hi @IanMcH,

Please get in touch with customer services so we can take a quick look at your order.

Thanks

James