topic Re: Where is my order? in Archived Posts

Where is my order?

Aimee44 — Fri, 09 Nov 2018 18:46:00 GMT

On Monday night I upgraded my phone and contract. I selected my phone to collect from store. It said would be dispatched in 1 working day!!

I haven’t received my tracking number and have had no email or text updates!!

Chris_B — Fri, 09 Nov 2018 19:10:28 GMT

@Aimee44 You’ll need to call customer services about this as there is no account access from here.

Aimee44 — Fri, 09 Nov 2018 19:16:40 GMT

What is the number please?

Chris_B — Fri, 09 Nov 2018 19:26:02 GMT

@Aimee44 You can use this one

James_B — Sat, 10 Nov 2018 08:45:08 GMT

Welcome to the EE Community.

Were customer services able to help?

Thanks

James

Aimee44 — Sat, 10 Nov 2018 16:33:54 GMT

Yes thank you. My phone had been delivered but no email or text sent to confirm this

Sent from my iPhone

James_B — Sun, 11 Nov 2018 08:14:11 GMT

No problem @Aimee44

James