topic I ordered an upgrade and got the xkn number but no delivery timescale? in Archived Posts

I ordered an upgrade and got the xkn number but no delivery timescale?

fraserandaimee — Fri, 09 Nov 2018 20:53:07 GMT

I ordered an upgrade and got the xkn number but no delivery timescale is available when i try tracking?

Re: I ordered an upgrade and got the xkn number but no delivery timescale?

Northerner — Fri, 09 Nov 2018 21:33:32 GMT

Hi @fraserandaimee

Because it's not dispatched yet.

Thanks

Re: I ordered an upgrade and got the xkn number but no delivery timescale?

fraserandaimee — Fri, 09 Nov 2018 21:45:07 GMT

Fair enough, but surely there must be an approx timescale prior to dispatch. Or at least a follow up email or text to give me an update.

Re: I ordered an upgrade and got the xkn number but no delivery timescale?

James_B — Sat, 10 Nov 2018 08:48:06 GMT

Hi @fraserandaimee,

Thanks for visiting the EE Community.

When did you place your order?

Was the phone you ordered in stock or was it a pre-order?

Thanks

James

Re: I ordered an upgrade and got the xkn number but no delivery timescale?

fraserandaimee — Sat, 10 Nov 2018 09:50:09 GMT

Hi James,

It was ordered on the 7th as part of an upgrade deal/package with a nintendo switch. The phone did show as in stock when i ordered it.

Cheers

Fraser

Re: I ordered an upgrade and got the xkn number but no delivery timescale?

jodieg89 — Sat, 10 Nov 2018 09:54:45 GMT

I'm having same problem but my order number won't even work

Re: I ordered an upgrade and got the xkn number but no delivery timescale?

James_B — Sat, 10 Nov 2018 10:06:02 GMT

Hi @fraserandaimee,

Please get in touch with customer services so we can take a quick look at your order.

Thanks

James

Re: I ordered an upgrade and got the xkn number but no delivery timescale?

fraserandaimee — Sat, 10 Nov 2018 10:24:24 GMT

U need to call ee as my order was the exact same and when i spoke to them they said the order was cancelled in error and has to be reprocessed on monday. Not great!!