topic please check my order in Archived Posts

please check my order

nobbystiles — Fri, 09 Nov 2018 08:29:25 GMT

Hi,

I cant seem to get hold of anyone by phone to tell me whats happening.

I placed an order on the 20th for the new apple watch and was told to call which I did and confirmed the order

But the tracking number I was given shows nothing, and its been nearly a month.

Yet the website says they're in stock:

https://shop.ee.co.uk/auth/watches/add-pay-monthly-watches/apple-watch-series-4-44mm-space-grey-with-black-sport-band/details

order: xxxxxxxxxxxx

I can also see my contract started yesterday and I have no device, so am now being charged for a service and device I have no access to.

Please advise.

[Mod edit: please do not post personal information in the public forum]

Re: please check my order

XRaySpeX — Thu, 08 Nov 2018 22:45:00 GMT

This user discussion forum can have no access to your specific account. You need to query this with CS.

Re: please check my order

nobbystiles — Thu, 08 Nov 2018 22:48:36 GMT

So what is the point of this forum?

Re: please check my order

XRaySpeX — Thu, 08 Nov 2018 23:06:03 GMT

To discuss amongst your fellow users general problems & queries that could apply to anybody. Such issues are far-flung & widely applicable.

Obviously, we users, being the general public, would have no knowledge or access to your specific a/c & indeed are prevented by various Data Protection Acts from doing so for your own good. Accordingly such specific a/c queries can only be referred to EE with whom you have a commercial relationship.