topic Re: Placed order but heard nothing? in Archived Posts

Placed order but heard nothing?

Tessybear42 — Thu, 08 Nov 2018 11:39:41 GMT

I placed an order for a new connection yesterday morning, shortly after I received a confirmation with an XKN number, but when I check the tracking it says "Sorry, we can't show your order details right now".

I've seen a few of these posts popping up, wondering if anybody at EE knows the timescale for receiving an actual delivery notification? I would have thought I would receive notification after more than 24 hours have passed since I placed the order.

Thanks,

Tess

Re: Placed order but heard nothing?

Leanne_T — Thu, 08 Nov 2018 13:59:45 GMT

Afternoon @Tessybear42

Welcome to the community great to have you here 🙂

What phone have you ordered?

Did you get a 000 reference number at all?

Hope to hear back from you soon 🙂

Leanne.

Re: Placed order but heard nothing?

Tessybear42 — Thu, 08 Nov 2018 14:08:56 GMT

Hi @Leanne_T!

I ordered a Huawei P20 Lite, I got an XNF number but not a 000 number.

Thanks,
Tess

Re: Placed order but heard nothing?

Tessybear42 — Thu, 08 Nov 2018 14:33:38 GMT

I've just called EE customer service and a lovely young man has sorted it out for me, the phone will be with me tomorrow. 🙂

Re: Placed order but heard nothing?

Leanne_T — Thu, 08 Nov 2018 14:53:36 GMT

Great news @Tessybear42

Oooo exciting times 🙂

Let us know what you think of your new phone when it arrives.

Have a lovely evening!