topic Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them? in Archived Posts

I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

andyspoon — Tue, 06 Nov 2018 21:11:36 GMT

Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

Northerner — Tue, 06 Nov 2018 21:47:48 GMT

Hi @andyspoon

You will need to call EE CS tomorrow when they open at 8am. There is no account access on these forums.

Thanks

Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

Katie_B — Wed, 07 Nov 2018 08:14:24 GMT

Good Morning @andyspoon.

Welcome to the community.

What devices did you order?

Have you received any further updates?

You can track your order using the order tracker, all you need is your order reference which is provided on your confirmation email.

Katie 🙂

Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

andyspoon — Wed, 07 Nov 2018 08:38:23 GMT

Ok, thanks

Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

andyspoon — Wed, 07 Nov 2018 08:46:49 GMT

Hi,

They were iPhone xs’s, I ordered them on the 1st and they were delivered to the depot on the 2nd and according to EE should have been delivered on the 5th, but it’s now the 7th and still no sign of them.

Andy

Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

Katie_B — Wed, 07 Nov 2018 10:33:40 GMT

Thanks for confirming this @andyspoon.

When you track your order using your DPD tracking number does it show anything further?

Katie 🙂

Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

andyspoon — Wed, 07 Nov 2018 19:23:50 GMT

On Monday it said out for delivery, same on Tuesday and Wednesday, now it’s saying returned to depot. Contacted EE again and they’re going to contact DPD tomorrow (Thursday)

Cheers

Andy

Re: I ordered 2 phones 5 days ago, how long I’m I expected to wait for them?

Leanne_T — Thu, 08 Nov 2018 07:41:35 GMT

Hi @andyspoon

Let us know how you get on.

Hope you get your phones soon 🙂

Leanne.