topic Pixel 3 XL when will I get it? in Archived Posts

Pixel 3 XL when will I get it?

Seanolegend — Sun, 04 Nov 2018 23:34:36 GMT

Ordered the Pixel 3 XL on 9th of October, was advised delivery would be 1st of November, phone was not delivered.

Called customer service and the advised me I would have my phone by the 9th of November.

I have since rang customer service for updates, and also seen on the EE store that the delivery has changed from 7 days to 28 days.

Does this apply to my order as well or will I still be getting mine before the 9th as advised?

Re: Pixel 3 XL when will I get it?

Leanne_T — Mon, 05 Nov 2018 09:09:33 GMT

Hello there @Seanolegend

Thanks for coming here.

For the latest updates keep an eye on the online order tracker

You'll get a text message the day before, and morning of delivery from DPD.

Thanks, Leanne 🙂

Re: Pixel 3 XL when will I get it?

Seanolegend — Mon, 05 Nov 2018 10:13:37 GMT

Hey Leanne

Thanks for the reply.

I have been told this before, my question is which time scale should I listen too? And does the current EE store delivery estimate my delivery time. I know I will get a text that's fine, I'm justnot prepared to wait 28 days for the phone when other networks have it available now.

I can't use the order tracker as I have never been given an order number nor a confirmation of my order, everything I have been told has been over the phone by an advisor.

Re: Pixel 3 XL when will I get it?

Leanne_T — Mon, 05 Nov 2018 10:16:44 GMT

Hi @Seanolegend

Thanks for coming back to me.

Where did you place your order, was this over the phone, online or in an EE retail store?

Leanne.

Re: Pixel 3 XL when will I get it?

Seanolegend — Mon, 05 Nov 2018 16:16:40 GMT

It was over the phone

Re: Pixel 3 XL when will I get it?

Christopher_G — Mon, 05 Nov 2018 18:01:48 GMT

Thanks @Seanolegend

I recommend speaking to our customer service team to check your order. You should have received an order confirmation email and a tracking email too.

Let us know what happens.

Chris

Re: Pixel 3 XL when will I get it?

Seanolegend — Mon, 05 Nov 2018 18:25:04 GMT

Hi Chris,

I have spoke to customer service several times and I get a different timescale every time.

I just want to know if the first timescale of one week was correct, or if it has been updated to 28 days (or if 28 days is for new orders)

Thanks

Re: Pixel 3 XL when will I get it?

Jakeives — Tue, 06 Nov 2018 21:47:26 GMT

A men!

I'm having the EXACTLY the same experience .. On the 1st I received a text to say I'd get the phone by the 8th or 9th .. but since then I've phoned EE and spoken to 5 different reps , all of who have given me a different timescales.

Re: Pixel 3 XL when will I get it?

Jakeives — Tue, 06 Nov 2018 21:49:49 GMT

Did you get a tracking number in the end?

I too have only had the order confirmed to me verbally , I've asked and asked for confirmation via email but haven't received anything .. the best the last rep could do was manually send an email to me confirming what I had ordered ..

Re: Pixel 3 XL when will I get it?

Seanolegend — Tue, 06 Nov 2018 22:37:50 GMT

Unfortunately not one that works. The one they gave me gives the response of "we can only track orders that include a handset"

Honestly this whole thing has really put me off staying with EE, even if the phone does turn up.

Really dissapdisapp by them.

Re: Pixel 3 XL when will I get it?

Jakeives — Wed, 07 Nov 2018 07:53:14 GMT

EE have always been really good, I've always been impressed by their service but I agree this has put me off a bit.

The text I received on the 1st indicating that I would receive my device before the 8th or 9th isn't accurate because it's now the 7th and I'd be very very surprised if I do actually get my device tomorrow, but what are the changes of that?

Re: Pixel 3 XL when will I get it?

Seanolegend — Wed, 07 Nov 2018 09:00:48 GMT

I hope you do get it. That will give me more hope of getting mine. What model and memory size did you order?

You see I've never received a text about this at all. I've had to ring up for info.

I'd be calm about it if they were open and honest, I'd settle for consistency, but every advisor gets me more worried.

Re: Pixel 3 XL when will I get it?

Jakeives — Wed, 07 Nov 2018 09:03:44 GMT

I got the Pixel 3 XL in Black (64gb)

Re: Pixel 3 XL when will I get it?

eleiyas — Wed, 07 Nov 2018 19:49:49 GMT

@Jakeives

going by Carphone warehouse, the 3Xl 64Gb should arrive within the next 14 days.

edit: by the way, nearly all 3XL phones have been delayed. you only need read any of the 10000000 threads about it 😛